This place is great for pet supplies, and prices can be good on things when they are on sale. The grooming department is another story.\r
We take our Cocker Spaniel in to be groomed regularly at Steamboat Island, but they got booked up around the holidays and I was desperate to find something quick. I took her in here and mentioned that she had had an ear infection three months earlier. The groomer said that she wouldn't be able to do anything with her ears due to this past infection. When I asked why, she said very condescendingly, "would YOU want someone digging around in your ears if you'd just gotten over an infection?!" When I said again that it had been three months ago, and was now cleared according to the vet, she didn't relent. She said I would have to trust that SHE was the expert in this matter, and that owners often don't know what's best for their pets...she sees it everyday...blah blah blah. \r
I should have walked out since she was SO rude, but I stupidly left my dog there
more