While I had the upmost respect for this outfit when I first moved to Charleston in 1987, their service has gone down hill. I had two dogs I had to bring in for critical care this year. In both instances, I was placed in an examination room with doctors who were obviously not attentive to my needs. They would come in, leave, come in, leave, etc. leaving me distraught. I had to made a tough decision on whether or not to put one of my dogs to sleep and was treated very cold. After I made the decision to put my companion of 16 years to sleep, I was simply told to wait for a lady to provide the consent forms. I was in tears. It took her 10 minutes to bring the forms, then it was 20 minutes before the doctor came back and asked me if I wanted to hold the dog during the injection. My poor dog was looking at me suffering the whole time and I was a wreck, so I told him I could not bear it any more and left. Most recently, I had another dog who had passed out. The dog was alive when I took him to the vet and I was treated disrespectfully, given a low priority, and as a consequence the dog died. I was not satisfied the dog was given proper care. He had his eyes open on the way to the vet. I would never recommend this agency again to anyone, although I used to recommend them to everyone I knew. They used to be great, but are now a liability. You would be better off taking your pet elsewhere.
Pros: Are well known in the area because of their previous professionalism
Cons: Quality has diminished significantly over the years. If you need critical care for your pet, go elsewhere
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