We've lived in a Pertria managed property for 2 years now. Our agent, Edward, is the worst. I should have known from the first day. We had set up an appointment for our apartment showing & he completely flaked! The second time he was late. But we were desperate for a place & we signed. After living there for a year, they raised our rent which is to be expected after a lease is up. But they raised it by $250/month...all at once! The apartment has no A/C, no dishwasher, no balcony or yard & now they are trying to raise the rent again! After only 6 months since the last increase! They say we are below market, but there are plenty of other places within the same area going for $25 less/mo. (not much $, but who knows what the rent increase would be this time!) which have balconys, dishwashers, etc. At one point we were sent a letter stating we would be getting new double pane windows (our energy costs are through the roof as the windows are old and don't hold in the heat). A year & a half after that letter, I'm still waiting. Once he actually lectured me about getting rent in to him saying we were consistantly late (we were late twice; once when we were out of the country and extended our trip - our fault, but forgivable? - & another time for financial reasons. We paid the $200 late fees both times within 2 wks). It turned out later that Pertria had made the mistake & we were not late (as I tried to tell him) & no apology was ever offered. He was completely out of line & RUDE. I've heard stories from other tenants with similar complaints specifically about Edward (I'm almost fearful to tell their stories because he seems somewhat vindictive & I don't want to cause problems for them). In all fairness though, his boss is great. Edward never returns phone calls so you usually have to go around him to get to someone else. Everyone else I've come into contact with at Pertria has been great. We've never been so happy to move out of a place specifically because of the manager!
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