Pep Boys

I read the 50/50 reviews on Yelp/Google and decided to go for it. One of the biggest mistakes ever. I will simply post what I posted on PepBoys Facebook page which sums up everything:\r \r I turned in my 2007 Mazda CX7 at your Streamwood/Barrington IL location last week because there was a slight burning smell coming from the air vents. After dropping off my car there, I received a call from your technician confirming that it was the AC Compressor that was dead and it was pulling a belt that was causing the smell. They said I have to change the compressor, need a tune up and a new battery, all in all about $1000. I told them to proceed if that fixes the issues.\r When I went to pick up my car, it seems like nobody had really tested it. I started the car and turned on the heater and an even stronger burning smell was now coming from the vents. Also, before my car was pretty silent when you turned the fan on. Now it sounded like it's a helicopter under the hood waiting to take off. more

I went in to try to find a bulb, to replaced. This bulb is suppose to be light up the P,R,D and so on. The Sales manager frank, tried to look up on the computer, but no luck. THen frank, accompanied my me outside to the car. He talked with me how and how to unassemble the area, where the bulb was located. I was than able to install this bulb at the location in there p-lot, so i could see if would work. THe bulb frank told us, would work, and now this bulb lights up, work likes a charm. This is the type of customer service, I like. He took the time, since the computer didn't have a clear view of this area of the this specific component, he took the time and come out ot see where this issue was, and we really do appreciate this hand on service!! Know i feel more comfortable, that the car is safer to drive for my wife and I , I will return to this store for another things, I need as it comes available. more