Pep Boys

12/20/2011 UPDATE: Pep Boys reviewed the invoice and agreed there was an overcharge on labor. Resolution was reduction in bill by $160 which was a fair price. No complaints with the work and kudos for reaching out to address price problem. But I wish I didn't have to scream from the rafters to get it squared away ============================================================== Had my '92 S10 pickup towed there after breakdown nearby. All it needed was a ""tuneup"" which was diagnosed after a $90 ""diagnostic evaluation"". So the tune up meant replacing spark plus & wires ($32 parts + $170 labor) and the distributor cap ($23 parts + $110 labor) and the ignition coil ($23 parts + $100 labor). And then $56 for a warranty on their work (!) which you can't avoid. . So unless you're in the market to spend $500 for a standard tune-up, LOOK ELSEWHERE. more

I must say this particular service center lacks the basic ability to complete an oil change without issue. I could almost overlook putting conventional oil in a vehicle that is running full synthetic. However, not remembering to replace the oil cap and causing damage is a problem. Moreover, when trying to find an amicable solution with said service center, I am met with an attitude, no one even acknowledging any of my concerns. Chuck the service manager was like have it towed and we'll clean it up and look at it. Well Chuck I am in the exact same industry you are in and cleaning the engine is not going to rebuild it. You should have slowed down long enough to listen to me and not shuffle me off to the tow center so you could finish your coffee. I do not want to speak for the masses however in my case even with the costly foul up I think I wouldn't have been even remotely this frustrated if he would have acknowledged my concerns and listened to me. I could have save him a lot of time and frustration if he would have not thought he was the smartest one on the phone. Frankly I have been how one mans mistakes impacts not only the customers life but the dealer/service center, the community and our industry. We are in a customer service based industry ... so the customer is # 1 over everything. Without the customers we do not have jobs to goto. So Chuck I suggest you and your store 96th street pep boys learn and remember this important fact. The customer is the entire reason we do what we do. If you can't put them first find another job! more