Pep Boys

The weekly ad of 11/4/2007 advertised a $139.99 Peak Lifetime Coolant Exchange (flush and refill). I first called to set an appointment, but the sales rep insisted that I had to come in to do that. Drove in, gave him my info (name, car, serial #,etc.) he then told me to come back in an hour and a half for the service.(DUH)\r Meanwhile, the curious guy that I am, I started to look around the store for a bottle of the coolant they advertised, but could not find one. I asked the desk clerk to help me find it...lo and behold, they didn't have any!...wonder what they were going to put in my auto?\r Anyway, cancelled the appointment and went the next day to a local garage in Comstock Park, where they charged me for the fill & flush with the Peak Lifetime Coolant $80.00....Lesson learned...stay with the locals for service and above all, a business that has adult supervision running the place. more

There are just too many other better places to go. Pep boys could be better managed to focus on customer satisfaction. They could justify their slightly higher prices. more

I had my car towed to PEP BOYS a few weeks ago when my battery died. I was swindled into having them run an inspirection on my car, as well, and they indicated I needed a new alternator. Since there was no one else at the shop while this was happening, I told them to go ahead and put it in. They incidated it wouldn't take very long to do. Two hours later, I had witnessed several towel-slapping incidents by the entire staff of PEP BOYS, but no alternator. I finally gave up and had to leave to go back to my office. I had to return to the shop after work in order to pick up my car. No one bothered to apologize for the amount of time I spent waiting at the store, and the work done was more expensive than I had hoped for. While I have not had any trouble with my car since this incident, the immature behavior and the slowness of the shop will not permit me to give this place a recommendation. PROS: repairs worked as indicated CONS: high prices, slow service more