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Penske Chevrolet Service Department (Indianapolis)

4.8
126 reviews
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id: 30795153
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3210 East 96th Street
Indianapolis, IN 46240

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(317) 343-0207
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Auto Repair & Service

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Automotive

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Penske Chevrolet Service Department (Indianapolis) - Indianapolis, IN
Reviews
( 121 )
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( 1 )
( 4 )

Best

Donnie was very friendly and knowledgeable. I appreciate the time he took to show me the all the features my vehicle has.

Worst

We have purchased one used vehicle from them and it will probably be the last. We felt very pressured from the sales staff and it was not a pleasant experience.

a great deal on a great, new car. 3/15/2011

Dave Redmond went above and beyond to help us get into the best vehicle that we could afford. We told him what we wanted our monthly payment to be, and then he gave us all the possible financing options for the two vehicles that we were looking at. He even allowed us to take both cars home to see how they would fit into our garage. We got a great deal on a great, new car. more
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The way car buying should be 3/11/2011

Everyone at penske is so helpful. i really enjoyed my experience in buying my new car. I would come back again as well as recommend my friends and family here. more
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Made to feel welcome 3/10/2011

I've had two experiences here -- one with service and one with picking up a new vehicle.  Their employees are very nice and service-oriented, and followed up on details.  Although the place itself is enormous, you will not feel like a number -- you're made to feel welcome and treated personally.  If I were looking for a new vehicle or service, I'd definitely return. more
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A valued customer 3/7/2011

Let me start by saying that I would definitely recommend Penske Chevrolet to my friends and family. Mike was very pleasant to work with and not your typical "car salesman". He respected my price range and was well informed about the car I wanted (Malibu). He even called me to set up my window tinting - I didn't have to initiate the call. I am in account management and appreciate good customer service, as it is something that you don't always receive. But from the time I walked in the door through the financing (I forget his name - Bob?) :) to the time I walked out the door I actually felt like I was a valued customer. Thank you! more
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Great people all around 3/4/2011

Penske Chevy is doing a great job. Great people all around from service to sales. more
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Great job 3/2/2011

I just had my van serviced there and they did a great job. Its a huge van and they were the only local place that could do the oil change. I needed a 45000 mile service, they did it in half a day and called right away when it was done. I will go back again. more
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Very pleasnt 3/1/2011

Ernie was very pleasant to deal with. more
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Top of the line 2/16/2011

The service department at Penske is top of the line. I couldn't be more satisfied!! more
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Pleasant experience 2/4/2011

Everyone I dealt with was outstanding- The purchace of my new Traverse was a pleasant experience. Thanks to you all for all of your assistance!! more
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Great experience 1/31/2011

Everyone was VERY helpful. I had an appointment scheduled, when I entered the showroom I was greeted immediately. Melissa came out to meet with us right away. Everyone was so friendly. It was a great experience. I will be a return customer, and would gladly refer you to others. more
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Did a great job 1/25/2011

I just had my van serviced there and they did a great job. Its a huge van and they were the only local place that could do the oil change. I needed a 45000 mile service, they did it in half a day and called right away when it was done. I will go back again. more
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Best people 1/13/2011

Mike Roland was easy to work with and must be one of your best people. This is my second car thru Penske, and provided the service dept keeps up their end of the bargain, I suspect I will be back in 3 years for another car. more
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Very helpful and friendly 1/6/2011

Every time I come into Penske, the service guys are all very helpful and friendly. I especially like dealing with Jerry Bronson. He is straightforward and I appreciate his assistance with all of my car issues. Jerry has been a big help! The next time I go into Penkse Cheverlot I will ask for Jerry. more
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Great customer service 1/5/2011

I was way upside down on my trade and they worked really hard to get me out of it and even lowered my payment. Great customer service. more
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Easier than one would expect 1/3/2011

Good salesman in Mike Roland and a good person in the sevice dept by the name of Scott Stevenson brought me back for my second Malibu. There are plenty of GM dealerships nearby, as well as the internet option, but I prefer to work face to face with people, and these two individulas make buying and maintaining a car easier than one would expect. more
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Always excellent service 12/29/2010

Always excellent service. Jeff Copeland and Scott Stevenson are the best. They always take great care of me. more
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Very professional and helpful 12/24/2010

Rien was very professional and helpful in his analysis with my vehicle. The service was fast and efficient. Mr. Hazelwood should be considered a very valuable part if the Penske company. I hope I never have to return to Penske again for auto service, but I feel confident in the work the employees do. more
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Service perfectly performed 12/21/2010

Clean, well organized, and efficient, my first service with my new Chevy Silverado was perfectly performed and reasonably priced. more
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Really impressed 12/17/2010

What really impressed me most about this dealership was the way that the employees worked together as a team. Everyone chipped in to help me, and ultimately found me what I was looking for, and delivered it to me flawlessly at a good price. I was also impressed by the way that they treated me, a new customer, like someone they wanted to keep for the long run. There was a lot of good information given and not a lot of hard selling. By the way, my '09 Silverado is the best truck I have ever owned. more
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Best service 12/15/2010

I know this does not pertain to this survey but I have to let someone know that Mike Inman, Bruce Heath, Jerry and Rein in Service are the best. These gentlemen went above and beyond to make sure I was satisfied. It is employees like this that will keep me coming back to Penske ! Every 5 yrs I purchase a brand new car paid in full and you best believe Penske will keep my business. Thank you more
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Owner Message

  • With our dealership located in Indianapolis, IN, our customers come from throughout the larger Indianapolis metropolitan area. We are focused on serving the vehicle needs of their Chevy – whether it be preventative maintenance service, exciting new Chevy accessories or genuine Chevy parts for the do-it-yourself customer.

Additional information
  • Hours: monday: 07:30-19:00, tuesday: 07:30-19:00, wednesday: 07:30-19:00, thursday: 07:30-19:00, friday: 07:30-19:00, saturday: 08:00-16:00
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