Payless Water Heaters/Plumbing

I own a large home in Beverly hills and my water heater was leaking it was a big one 75 gallon i think. but I had one other guy come look at it. This other plumber was crazy he wanted to charge me $6950 to change over to tankless. Larry Came in figured out our hot water needs there is only 3 people in our house he recommended a Noritz 841 Condensing unit for about $3800 he Guaranteed I would be happy and he was absolutely correct. The old water heater was in our Garage and it looks much better with the new tankless he put on side wall and we were able to take out old stand and put our refrigerator in the corner of the garage and gave us a ton more room which I really like. the job is very professional looking and larry was a super nice guys and I would gladly refer you. more

Well first of all a couple of weeks ago we had this pipe leaking on the side of my home! I wasnt sure where it was coming from so I called a Plumber the first Plumber told me it was related to the water heater and it needed to be replaced for about $1587.00 I told them i had two more guys coming out and the next guy came out and told me the water heater was bad and had to be changed but he was more expensive than the other plumber he wanted way to much $1865.00 HE SAID THEY USED A BETTER A WATER HEATER! SURE! When the Plumber from Payless showed up, he asked what were the symptoms of the problem, He got out some tools ran a quick test or two. He told me I know exactly what was happening here your T& P Valve is Popping off. which ricky explained to me was the temperature and pressure relief valve that releases when the pressure or temperature gets to high it releases. He helped me understand the Problem which was nice. So the fix to the problem he told me I need to replace the T & P Valve and the pressure regulator that sits in front of my home! Which is the root of the whole problem. NOT THE WHOLE WATER HEATER! he told me the job would be $385 to replace my regulator and T & P Valve. I was so relieved from what he told me I thought I was gonna spend well over a $1500. for a new water heater today but instead got it done for less than $400 Thank You Guys I appreciate the honesty and my family does also in these times! more

I walked out into my garage this morning to find my water heater leaking all over the place. So I called Payless Water heaters and they had a guy come by about an hour later. The Plumber guy was full of knowledge & very friendly and he was able to figure out our problem and replaced it with a new water heater! It was done in about 2 hours and I was off to do my daily duties. Payless gave me great service and Im a stay at home mom and they made me feel really comfortable from the office mgr. to the plumber who completed the Job and made it look so easy he said ""this is all i do is water heaters So I am very good at installing them"". looks Great! Jennykat more

I chose and paid extra for the top-of-the-line heater with the twelve year warranty. The quote said the water heater would be $549 but with installation and all the extra stuff we ""needed,"" our total was $956. If I wanted the the top-of-the-line heater with the twelve year warranty, that was another $100, bringing the total to $1056. The day of the installation after the guy took out my old water heater and installed the new one, I was told that I needed to replace our existing water pressure regulator. I balked at this, especially because of his timing. He waited until after installing the water heater instead of telling me before he began. It seemed to be a ploy to extort more money from me. I tried to avoid paying for this extra. Then he wrote a note on my receipt saying that if I did not replace the regulator the warranty would be void. Under duress, I agreed and paid the total of $1326. Since I am not sure that I needed the water pressure regulator I was forced to buy for an additional $270 on the initial installation date, I do not trust Payless water heaters. I also think they did a little price gouging since it took about 10 minutes of labor to install the regulator, and a friend told me he bought one at the hardware store for $50. Two years later, I noticed there was no hot water. I went into the utility room and smelled gas. I called a plumber, and he came right over. He inspected the heater and determined that the heater could not be repaired and needed to be replaced. He shut off the heater and the gas and water going to it. Because of the previous experience with Payless Water Heaters, I did not want to have them handle the replacement. The plumber took the heater in to exchange it. The staff at the place where he exchanged the unit made a photocopy of my receipt because they thought it was interesting. Bradford White, the manufacturer of the water heater, does not offer a water heater with a 12 year warranty. The heater that had been installed in our home was a water heater that comes with a 6 year warranty. I guess we were lucky it only took two years for the heater to fail, so it was still under warranty. Not really. We got a ""free"" replacement heater from the manufacturer, but we had to pay for professional installation. If you are looking to replace your water heater, I suggest you avoid Payless Water Heaters. Let me be clear about whom I am speaking. The company has contractor number 836216 is owned by Scott Oksas and the salesman who set me up was Bryan Oksas. They are located in Valencia, but they have several addresses set up in the area. Check the contractor number and you will find they are all the same Cons: probably more

I just had a Guy from Payless Come to Our Home. We thought it was the water heater. But it turned out it was just a leak on one of the copper supply lines. So My wife & I were freaking out. Cause we thought this was gonna cost a ton of money to Replace. But the Guy Chris From Payless Replaced the line in 15mins stopped the leak & saved us a bunch of money. He said just call us back when its really leaking, Thats when we will replace it! Now I can go to work. Plus I didn't have to buy a new water heater today! Thanks everyone at payless to the phone lady to Chris Everyone was great! more

First of all I came home on my lunch break to find out my Water Heater was leaking all over my garage, I called Payless Water Heaters and the lady on the phone was very Professional and nice she said they would be there in less than an hour. About 20 mins. later the Tech. Gonzalo showed up gave me a price, it was reasonable! We agreed He got to work, now I was able to leave him in my garage lock up my house and get back to work! all within about an hour. I came home later that day from work and saw my new water heater the job was very clean and the water was already hot! I was extremely satisfied with their service! I would definitely recommend them to my friends in the future! thanks for the hot water guys! more

I dealt with the rudest man on the phone today regarding getting a new water heater. They never showed up to the scheduled appointment and confused my order with someone else. But the way the man talked to me was the icing on the cake. He screamed at me and said I was wrong and that one had been installed when obviously it has not. Now I have to stay in a hotel room in order to get a hot shower tonight!!! DO NOT USE THEM! You will be sorry. Incompetent and rude. Pros: cheap Cons: never showed up, rude, unreliable, terrible customer service, no redeeming qualities more