As a customer of this establishment for many years since its opening, prior to the new owners coming on board a few months ago, I believe I have bent over backwards to give these cleaners more than one chance. First they destroyed two garments totalling over $800 in value, and somehow managed to blame me for the damage -- but then they destroyed another. I vowed to myself that I would patiently see if they did the right thing and either repaired the garment or offered compensation. Neither happened, and although they were aware of the damage (I brought it to their attention), they simply gave it back to me saying nothing. The new Asian couple that bought and manages the business seem to be nice enough people (although the woman in the husband-wife team can be quite defensive and testy/short-tempered), but if you care about quality service -- getting your garments properly cleaned and avoiding seeing them ruined shortly after purchasing them -- I'm afraid that I have to recommend that you go to another cleaner other than this risky, careless, and dangerous establishment.
Pros: convenient; may do a good job with some garments
Cons: outrageously expensive; harm garments; no accountability; they don't hesitate to lie and blame you for their damage!
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