Pampered Auto Care

I'm italian, nobody can bring me to work and I find the car loaner program very useful. Pros: excellent service and trustworthiness more

Simply put my car was working and then it was not. I was on my way through Austin on 4/16 and while trying to access the toll road my car just stopped. Luckily, I was able to pull over on the access road where a woman stopped and suggested Pampered Auto Care. She said "I hear they do great work". I called and Steve made sure I had a tow truck on the way so I could continue on my trip after picking up a rental car. more

I met Edin a couple of years ago when my check engine light came on in my Audi A6. I don't even think his shop was open but he was there working on a vehicle. He was kind enough to run the diagnostics for me so I could rest assured driving with the light on wouldn't kill my car over the weekend. After that first repair I was impressed enough to bring my "service list" that Audi had given me. Edin actually laughed at it. He grabbed a pen and started slashing through prices and x'ing out items that were not truly necessary. WOW. I have since referred a few friends their way and ironically my buddy at Dell tried to refer them to me as well. 3 thumbs up. more

The waterpump started leaking in my 2002 Escalade which was diagnosed at my local Firestone when I was getting tires replaced. After receiving a quote of over $550 to replace it, I contacted Pampered Auto Care in Cedar Park for a quote. PAC was over $160 cheaper - plus the parts were AC Delco and fully warrantied. more

I took my Lexus GS300 for 100K check up. They did not do a good job. After couple of days, i started having with my car. When i took it back, they denied it their fault. When my car was working perfectly fine last week and now with my 100K check, it has started giving problems. If you find a better one, avoid these guys more

My 2005 MINI Cooper's warranty expired several months ago so I took a chance on the Pampered auto. It's the best decision I've ever made for my car, and my bank account! The first time I took it in for a warranty inspection and they found several issues that I was able to get fixed at the dealer before it expired. They could have just waited and done the work themselves, but they were too honest for that. I've gone back since for major service, a power steering hose replacement, and some front end work. Their work is excellent, their prices are very reasonable, and their service is very friendly and personable. I wouldn't take my car anywhere else! more

We bought a BMW over a year ago and it has been such a nightmare for us! I don't think we ever had a good experience with mechanics anywhere. They all seem to want you to fix all these "problems" .So the last time we took our car to this one shop in south Austin, they fixed a minor problem that we had with the car, but somehow they ended up busting something else. After we picked our car up, two days later it literally started to smoke! the smoke really scared the **** out of us. I mean we just got our car fixed for crying out loud!! We had to take it to the nearest auto shop, I don't remember the name, but it turned out that we were leaking antifreeze and it was evaporating and that's what caused the smoking effect, no it's not the same kind of smoke from a fire, but I can assure you, if you see that while driving, your heart would definitely drop to your pants. Needless to say I am cautious of taking our car anywhere. Now we're stuck with this antifreeze problem. After doing some research online we thought we were going to take it to L&M auto, which is so popular and they get such good reviews, so we called Bill and he said he was going to charge us $40 just to look at the car without even diagnosing any problems. That , to me seems pretty absurd. I mean if you just want to throw away money that's fine, but I think if I'm spending 40 bucks I better get something out of it. So we started shopping around and that's when I decided to give Pampered auto a try. I came in with skepticism of course, but to my surprise, Ed was very courteous. He showed me all the problems with the car and explained everything thoroughly. He tightened a couple of things and told me that should stop the leak, but if not, then I should come back. He sent me home without charging me anything! Now that's an honest mechanic. So far so good, I just hope that this thing stop leaking, but if not, then I would definitely take it back to Pampered Auto Care. Thank you Pros: all Cons: none more

I have a 2002 Audi TT Roadster that has had chronic problems, especially regarding the suspension, practically since the day it was brought home. My family and I became suspicious that Momentum Audi in Houston was not performing the work they said they were about 4 years after we bought it. more

My major reason to check the Pampered Auto Care was the reviews I read here. I?m so glad I trusted them and left my car to fix there. I have 06 BMW and last year had some problems with. I went two times to dealership, and after spending more than 3000 the leakage was still present, they told me that was normal! Pros: Pricing, timing, very clean waiting room Cons: None more

I took my vehicle to Pampered Auto Care in Austin because of all the good reviews I had read online. I had first taken my car there in regards to a fluid leak I had noticied and thought was coming from a transmission front seal. They looked over the car and said they did not think this was where the leak was coming from and stated it was the valve covers. I asked them to change the valve covers seals, which they did and I took the car home the next day. That night I noticed the leak was still there in the same place. I brought it back and was told I will have to change the passenger valve cover because it was porous. I asked them to redo the job on that valve cover. After it was redone, the leak stopped. A few days later I noticed another leak and when I brought the car back they then stated that it was now the transmission front seal. I then gave the go ahead to change it, change the transmission fluid (which I provided 12 liters of esso lt 71141), the trans filter, pan gasket seal, two drain bolts (which I also provided) and replace the O-ring. more

Fan. Friggin. Tastic. Pros: ALL Cons: / more

GREAT Shop, GREAT Mechanics...Most HONEST shop I've ever had the good fortune to walk into. Went in with my 97 Jeep Wrangler, told them I needed a new transmission (because 2 other shops had said that) and he quoted a lower price so I told him to do the work. He called me 3 hours later to tell me the trans was done, it was just a bad valve and he fixed it for $50.00 I almost fainted. Also, when I brought my other car, Pontiac, in and told him I needed a brake job, he called me to tell me the rotors were bad, saved them and showed them to me, and only charged the cost of additional parts since he was doing the brakes anyway. My mother in law and a couple of friends in the area all have similar good stories. His shop is getting so busy now because everyone is starting to go there that you can't just pop in and wait for some jobs now. Go there and you'll never go elsewhere. I've moved to the far south side of Austin, but still take my cars here because it's very hard to find this kind of honesty! Pros: Friendly, competent, professional - Definately recommend Cons: None more

My daughter's VW Jetta needed the headlights replaced before she drove to Ohio. Manager was extremely helpful and professional when I spoke to him on the phone and told him what i needed to have done. The work was done perfectly, timely and exactly how he advised us in advance. With so many car repair choices available, I would highly recommend this one. Timely and professional service is sometimes lacking in the auto repair industry. Pros: all more

I called before hand to make sure they could do a VI-30 Car inspection because we moved from out of State the car was less than 2 months old. They said they weren't busy and that they could get my wife right in no problem . She waited for a hour for them to come back and say that they filled it out as a 2008 nissan, which we had a 2009 so she had to wait another 40 minutes for them to inspect a NEW CAR!! Pros: Friendly Cons: not organized, slow, more

I get my vehicle fixed in Pampered Auto Care shop. They have very reasonable prices and fast and friendly service. I moved over 30 miles away and still continue to use them. You can trust them with your vehicle and know they won't mess with anything else so that you have to come back. I highly recommend Pampered service. Pros: Best in town Cons: What are the drawbacks? more

Tried several other repair shops and when I heard about these guys, I took my vehicle over and they took care of everything for me. more

I have a bmw and a vw i have tried several dealers and highly rated independent shops in Austin. Pampered auto is worth the trip. They are talented and great at diagnosing and fixing difficult problems .This is my 2nd time to visit A great experience. you have to try them.. they are very fair and good price. Pros: great german car specialist Cons: none more

This car service shop was very helpful. I went in for one reason and they found a more pressing problem and pointed that out to me. I couldn't address the original problem at the same time so they itemized the repairs needed and gave me a printout. I thought the prices were fair and they didn't try to sign me up for lots of things I didn't need. Mark is very good at explaining the problem and proposed solution and I like the attitudes of the employees. Pros: thumbs up more

I'm not a person who normally finds myself raving about things, certainly not writing some review, but here I found good reason. I first found Pampered Auto Care back about 3 years ago, and I seen them to be honest and hard working people. It wasn't until the last 4 months that I saw just how much. I had been having a problem with the dealer covering the warranty on my other car. Now,,, the dealer said it was a 1600 dollar repair that wasn't covered, but Pampered found that it was only a valve problem that would only cost about 250, even after I had told them of the dealers findings and price. Needless to say,, they fixed the problem and I was happy. The point is, they had every opportunity to crew me, but didn't choose to. These guys are number one in my book. Pros: service more

We bought a BMW over a year ago and it has been such a nightmare for us! I don't think we ever had a good experience with mechanics anywhere. They all seem to want you to fix all these "problems" .So the last time we took our car to this one shop in south Austin, they fixed a minor problem that we had with the car, but somehow they ended up busting something else. After we picked our car up, two days later it literally started to smoke! the smoke really scared the **** out of us. I mean we just got our car fixed for crying out loud!! We had to take it to the nearest auto shop, I don't remember the name, but it turned out that we were leaking antifreeze and it was evaporating and that's what caused the smoking effect, no it's not the same kind of smoke from a fire, but I can assure you, if you see that while driving, your heart would definitely drop to your pants. Needless to say I am cautious of taking our car anywhere. Now we're stuck with this antifreeze problem. After doing some research online we thought we were going to take it to L&M auto, which is so popular and they get such good reviews, so we called Bill and he said he was going to charge us $40 just to look at the car without even diagnosing any problems. That , to me seems pretty absurd. I mean if you just want to throw away money that's fine, but I think if I'm spending 40 bucks I better get something out of it. So we started shopping around and that's when I decided to give Pampered auto a try. I came in with skepticism of course, but to my surprise, Ed was very courteous. He showed me all the problems with the car and explained everything thoroughly. He tightened a couple of things and told me that should stop the leak, but if not, then I should come back. He sent me home without charging me anything! Now that's an honest mechanic. So far so good, I just hope that this thing stop leaking, but if not, then I would definitely take it back to Pampered Auto Care. Thank you Pros: service Cons: none more