Packard Auto Repair

thank you so much please keep up the good work more

Packard auto Transmission Service ROCKS! I waited a few weeks before I posted a review because I wanted to make sure everything that KC said checked out, and it all did :) I came in with a transmission issue - my car is not so happy getting into 3rd gear. KC said that to fully repair the issue he would have to take my entire transmission apart and it would be quite expensive (no thank you), but that he could do some other things to make the gear shift smoother, but that it would take a few weeks to fully kick in. I went for it, waited a few weeks for it to steadily make progress, and it certainly has. KC is an honest and personable person. He treated me respectfully and took the time to diagnose my car issue, explain all the options, and fixed it to my liking. He even gave me a sweet pen with a flashlight!!! If you are having transmission issues, definitely visit Packard auto /Transmissions. they are trustworthy and really good at it . I can't recommend this place enough, if you need any kind of transmission service this is the place. more

thankx guys you are good honest people. The most important thing you look for in a mechanic is the honesty, then the service. They are very honest and the service is great. I send all my friends, employees to them and they always take good care of everyone. Good people, great prices, great work! What more can you want? more

Great auto repair shop in Ann Arbor ---I've been here 3 times already and every time been very happy. This latest visit I actually broke down in the 94 highway the hand called them for towing. Their service is always prompt and very fair priced, which is rare in my experience with A2 auto repair shops. The manager KC is also always very friendly and they give you regular updates by phone if you are not there in the shop. Overall always a good experience and I can recommend them for auto repair and towing with smile thanks packard auto more

They did such an amazing job with my Subaru . The difference is truly remarkable. I am so happy they were able to provide quality repairs, and service for that matter. more

Really great service and prices. I prefer to deal locally and these gys are the best. They have a wide variety of products and services and really know their stuff. They will even match prices of their competitors. A+ experience more

THANK YOU AGAIN :) These guy just excel at all they do and continue to surprise me.I had my car in for service and asked about a seat repair guy.They had a guy come in and fix the seat while they worked on it NO CHARGE .That's what I'm talking about! thank you .. more

i love you guys keep up the good work ' i recommend you to all of my friend and family more

Great service and execllent price and the work they do is #1. I really didn't have any issues whatsoever with the guys there and the work they did was excellent! Thanks for everything.. more

Went in for a gas leak. Was charged $800. Was then verbally put down by the shop owner, who actually told me (verbatim) ""Women know nothing about cars."" (This was after I had demonstrated my knowledge of the problem.) Oh, and the best part? A week later, the gas leak reappeared. Brought it to a new place, and they told me these guys never bothered to replace the seals or tubes connecting to the broken part. Those parts would have amounted to $5. Packard Auto is a bunch of sexist cheapskates. AVOID. more

Thank you so much i was told i need AC Compressor and my bill was almost 700 took it to Packard auto after they check my car it was only SWITCH , needed only $85 wowow and $ 49.99 to recharge my system thank you Packard auto more

Be conversational: Write as if relaying your experience to a good friend. Be thorough: Mention your favorite products or services offered by this business, such as menu items, home delivery or spa treatments. Be local: Identify the neighborhood where the business is located and mention nearby attractions when relevant.nicky ? - today THE PLACE TO GO FOR YOUR CAR! I recently bought this 2005 Camry from a dealer. After a few days, I could feel this whistling noise whenever I accelerated. I took my car to multiple mechanics and none of them could diagnose the issue and find the reason. Infact some of them even told me that this was normal for a Camry, whereas I knew that Camrys are supposed to be quiet and smooth. Finally, I read about Packard Auto and decided to take a chance. K.C was kind enough to go with me for a test drive (something very few shops do) and actually get a feel of the problem I was facing. They took in the car and gave me a complementary ride back home. They diagnosed and found that it was caused due to a cracked sepentine belt I was really impress and they are my new shop in town Thank you so much packard auto more

When I brought my Audi A4 to this shop yesterday for its 140k mile service and an oil change, I was prepared to like Packard Auto. Throughout the day I was updated on my car's progress, as well as the cost of unexpected repairs. The staff was competent, knowledgeable and communicative. They offered me reasonable prices. I thought that I was being treated with respect, which is hard to come by as a woman bringing my car in for repairs. Then came the catch. As I was reviewing and paying my bill, the man named Casey behind the counter took it upon himself to tell me an anecdote that started with, ""Women know nothing about cars."" He said this to my face after I had just paid him $800. This is seriously bad customer service. First of all, being told I know nothing about cars because I am a woman was extremely insulting. Second, it was completely unnecessary and uncalled for - I thought we had been having a civil conversation up to that point. Third, it was flat-out wrong. I know more about cars, and my car in particular, than your average driver. I am a car enthusiast. I know, for instance, that Audi began manufacturing the A4 in the US in 1998 and that my car is from the first generation (B5). I bought the 2.8L V6 because it has a more reliable engine than the smaller version. I know that I will need to replace the timing belt soon (at 60k miles) because the A4 has an interference engine that causes the pistons to crash into each other and possibly destroy the engine if the timing belt breaks. I know that changing the timing belt involves taking apart the entire front end of the car and takes several hours, and that it's worth changing the serpentine belt and water pump at the same time because it doesn't make sense to disassemble the car more often than you need to. Need I really go on? I know my car inside out, and I am extremely offended that I was subjected to that insult based on my gender. I wish I could recommend this place. I really do. I was excited to have found a mechanic that didn't overcharge me and kept me well informed throughout the day. My car is running better after having taken it there. I would have loved to come back to this shop. But I can't, because I'm not willing to put up with BS sexist insults being thrown in my face. more

My car just cut off and I was on my way to go pick up my kids. I was not a happy camper but luckily the tow truck driver dropped me off by the train and took the car to the shop without me. They called me right away from the shop to let me know the car had just got there and that they were going to call me back after checking it. They called me, car was fixed and to make a long story short I was very happy! thanks packard auto repair more

My car broke down when i called for a tow truck the said about an hr and they got to me within minutes which was GREAT. the took me to this fabulous shop named packard auto the service was awesome. i was impressed!!! more

Packard auto repair affordable This is the 5th time I have brought my vehicles to their shop. Each service was prompt, and a reasonable price. Best they did not use the shotgun approach to fixing everything, and gave your cost benefit analysis on whether it was work fixing compared to the value of your car. THANK YOU more

service with a smile best service in town and honest to a fault. the dealership estimated over $800- went to Packard and it was a belt replacement that ran under $100. car runs great. I recommend Packard auto to anyone that owns a car. thanks again more

Packard Auto Repair Highly Recommended! I went in with a bad gas tank and these people went all the way to Detroit to get the correct parts needed to swap out my tank . Very professional service and I have to give props to KC for awesome customer service! Honest, professional, and friendly service. A+ more

by marie Great job fixing my Infinity G35 KC and everyone treated me fantastic. Every time I came in I was called by name. I felt like I was important to their business. When my car was finished they had it sitting in the front ready to go even though I came in later than I had planned. I was impressed also in the way they handled the insurance company I Am a happy customer more

Terrific service! Packard Auto are really good with the ((HONDA)). He test drove my car and identified all the outstanding issues. Was able to repair the fuel pump relay that had been given up for good. I am very particular about my car and expect my mechanic to pay attention to the details (particularly with Honda ). These guys have exceeded expectations. thank you Packard auto more