Ourisman Chevrolet Security Boulevard, LLC

Marty at Fox Chevrolet service department is a bully. He'd rather listen to himself pontificate on what he knows about cars then listen to any problem the customer iis experiencing. He is a dinosaur who would rather antagonize than gain customer appreciation and loyalty through respect and listening skills. Two words for Fox Chevrolet service department, STAY AWAY!!!! Giving no stars is not an option but that is my rating!!!! more

Fox Chevrolet was the only local dealer that had exactly the right model in stock - but it came at the price of time, energy, and a whole lot of frustration. We were there for five hours, waiting on the salesman to let us do the test drive (despite an appointment!), waiting on the finance people who were on breaks, etc. Despite all this, and despite signing the paperwork at the dealership and asking a ton of questions (most of which weren't answered completely), we received two phone calls, one a week later, one two weeks later, that the lease paperwork had been filled out incorrectly - so we had to amend that paperwork twice, sending it back via FedEx. It was a frustrating experience, and it ended up feeling like we were being taken advantage of - we had to pay $750 extra than we were told initially, but my attorney advised me that it wasn't worth the hassle to amend. We later heard from others that they'd experienced similar issues, so save your time and energy and go somewhere else. It's not worth it. more

We attempted to buy a van from this dealership. First day,everyone was nice,willing to do whatever to get us to buy. Second day,they change all the qualifications,change the money down we needed,and just became a pain. Finally settle on something,we're coming in to do the paperwork on a Sat.,arrive,and they just had a auction and sold the van for $3000 less then we were going to pay. Stay away from them for used cars! more