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One Hour Heating & Air Cond

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636 Foster St # 100
Durham, NC 27701

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(919) 323-8212
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One Hour Heating & Air Cond - Durham, NC
One Hour Heating & Air Cond - Durham, NC
One Hour Heating & Air Cond - Durham, NC
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Best

I have worked with the team from One Hour Heating and Air (and their colleagues from Ben Franklin Plumbing as well) for nearly 10 years since we arrived in Durham. They are the B...

Worst

""If you're not happy, we're not happy."" Or so they say. After a routine service call, the tech told me I had a serious HVAC problem, stopped his work in progress, and was going ...

Editorial review from Citysearch 7/10/2012

HORRIBLE product and customer service. Unit we bought less than 5 years old and broke down. Oddly enough, we have a five year warranty. Hmmm. It's been a week and jokers have been playing the ""let me see if we have the part"" and ""let me check if it's under warranty"" game. HORRIBLE HORRIBLE HORRIBLE more
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Best AC and Plumbing Services in Town 10/25/2010

I have worked with the team from One Hour Heating and Air (and their colleagues from Ben Franklin Plumbing as well) for nearly 10 years since we arrived in Durham. They are the BEST to work with. They are always on time, do a thorough job, live up to their estimates and have the most polite and knowledgeable team around. The one time we had a minor issue the company President called me directly to make sure ti was resolved. We were recently moving and their technician saved the day with the mechanical inspector - I couldn't be a happier customer and recommend them without reservation!! more
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Offers Money Back Guarantee, but doesn't honor it - Why do they still get 5 stars? 2/2/2009

""If you're not happy, we're not happy."" Or so they say. After a routine service call, the tech told me I had a serious HVAC problem, stopped his work in progress, and was going to send someone else out to give me an estimate. He collected my money and went on his way. After talking with another person at the company, I complained that I never really got my unit serviced, so why did I have to pay? They apologized and said they wouldn't cash my check. Not only did they cash it, they never refunded my money. That was months ago. Pros: Came quickly when I first called Cons: Didn't refund money after they promised to more
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Service Guarantee 11/30/2008

This company seems dedicated to providing great service and ensuring customer satisfaction. They initially misdiagnosed a problem, but they bent over backwards to make it right, even refunding my money. They stood by their service guarantee. Pros: Service-focused, Professional, Responsive Cons: Inaccurate Assessment, Inadequate Testing of CO levels more
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Summer SALE!!!:
15% OFF all yearly plans
Use year15 at checkout. Expires 1/1/2021

100% Customer Satisfaction Guaranteed

Owner Message

  • Our mission is to provide 100% dependable, high-quality service to our customers. We work hard to fulfill this commitment. We're the most trusted heating and air conditioning company in Durham.

Additional information
  • Hours: Daily 7am-7pm
  • Payments: American Express, Diner's Club, Discover, Master Card, Visa
  • Neighborhoods: Downtown, Central Park
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