Left my grandfather's pocket watch there on 11/11/2010 to have crystal replaced. Paid in full in advance. Never got called to pick it up. Went into store right after Thanksgiving, was told, ""Holiday rush, give me a few days more."" Called in December, needed a few more days. Called twice in January and went in person in January & February -- this time, ""It's ready, my son is sick & can't pick it up,"" or ""It's ready & I have to check to see if my son has picked it up."" Always promises to call the next day. Have NEVER gotten a call, and now it is 3/17/2011.
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