Ohana Pools Spas & Billiards

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2506 N Cunningham Ave
Urbana, IL 61802

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(217) 689-2052
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Ohana Pools Spas & Billiards - Urbana, IL
Ohana Pools Spas & Billiards - Urbana, IL
Ohana Pools Spas & Billiards - Urbana, IL
Reviews
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Best

I LOVE this store! The staff are friendly and helpful and their products are great! They have great pools, spas, billiards and much more like saunas and dart boards! I had no tro...

Worst

What a horrible experience. I will never refer this company to anyone.They've already lost 3 customers after I've told my story. We bought a 27' above ground pool from them and le...

Horrible installation & customer service 7/22/2011

What a horrible experience. I will never refer this company to anyone.They've already lost 3 customers after I've told my story. We bought a 27' above ground pool from them and let them know our concerns that we already had an exisiting deck from a previous pool. They assured us there would be no problems. Not only did they not show up on the day they said they would to install the pool, they didn't even call to let us know -- they just didn't show up! So much for me taking a day off work to be there. Then when they did finally show up to install the pool they didn't even ATTEMPT to line up the angle of the pool with the angle of the deck. When we brought it to the installation crew's attention, they said "they were sorry and they wished they would have paid better attention and gone up on the deck to check the placement and that it was unfortunately installed incorrectly." We now have to pull off boards from our deck to fix their carelessness. The manager kept saying "we don't do deck more
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Terrible service 6/27/2011

Absolutely horrible service. Bought a house with an existing hot-tub. I've visited Ohana for supplies on three occasions and have been treated terribly by the owner. He talks down to me and comes off as a complete jerk, even when I'm trying to buy something from him. My wife explained it was because we didn't buy our spa from him. She said on a previous visit when she asked a question about an error code on our spa, he said "you wouldn't have these problems if you'd bought your tub from me."\r \r I won't spend a dime with this clown. I'll do business elsewhere. more
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Ohana means Family! 12/23/2007

I LOVE this store! The staff are friendly and helpful and their products are great! They have great pools, spas, billiards and much more like saunas and dart boards! I had no trouble when dealing with them and visit the store lots to keep up with the maintenance of the pool and spa we bought there!! We are also considering buying all the things we will need for our new game room there!!I have no complaints what so ever!!!! And I will continue shopping here!!! more
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Illni customs! 11/15/2005

this store carrries of course pools and pool tables and spas, but they also carry a selection of Illni gear that any fan must have bar stools and lights and custom pool tables man they have it all just ask and they will show you it all! more
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Your Family Fun Store.

Owner Message

  • Ohana Pools, Spas & Billiards serves Champaign, IL, and many of the surrounding communities. We provide the people of central Illinois with the finest recreational products and service in the region. We are a family-owned and operated business. Ohana is Hawaiian for "family," and we hope to help your family have a great time.

    We can help you with the installation and service of:

    ? Above and in-ground pools
    ? Spas, hot tubs and saunas
    ? Chemicals
    ? Filters and pumps
    ? Heaters
    ? Pool tables and dart boards
    ? Patio furniture
    ? Tanning beds

    We believe in taking care of our customers before, during, and after the sale, installations and service we provide. We opened our showroom doors in April of 2003 in Urbana ,IL, where we sold spas and swimming pools. In 2005 we opened our second store in Danville, IL, and began selling billiards. In 2006 we opened our Mahomet, IL, store.

    We continue to grow based on our incredible commitment to customers and strong word of mouth based on impeccable installations and excellent prices. Our professionals listen to your needs and plan your project in a personalized manner. We give customers the gorgeous results they want.

    For more information about getting a new, deluxe pool, spa or billiards table installed for you and your family, pick up the phone and give us a call today.. 1-piece fiberglass pools|Filters|Financing Available|Heaters|Hot Spring Spas|Installation|Maintenance|Onsite Services|Pumps|Renovations|Residential|Spas|Testing|Universal|Warranties

Additional information
  • Hours: mon 09:00 - 17:00; tue 09:00 - 17:00; wed 09:00 - 17:00; thu 09:00 - 17:00; fri 09:00 - 17:00; sat 09:00 - 16:00
  • Payments: American Express, Discover, Visa, Master Card
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