Oasis Day Spa

I booked a facial yesterday with Kia and it was by far the worst facial I have ever had. She acted like it was the first facial that she's ever given. She didn't use correct spa techniques...she simply rubbed on each mask/cleanser and wiped it off...never explaining what each one was for. She did no extractions (although I needed them), she didn't do any massage and left the room twice for an extended period of time. I get facials on a regular basis and I was excited to try a new place; it's very unfortunate that I received such poor quality from this salon. I wouldn't recommend anyone to ever visit this salon for a facial. more

I go to spas all the time and have never experienced anything like this. The staff was not professionally dressed, we weren't offered any water at any time during the visit and the services weren't all that great! The spa looks rundown and the front desk staff needs to work on their voice level as I could here her the entire time I was getting my massage. I am not sure how this place go voted Best Spa in Columbia!! more

I recently went to Oasis for a full spa day. the atmosphere was great, they had soft comforting music playing throughout the spa area and the people were all extremely friendly. The massage therapist was great she taylored the massage to fit my specific needs. They recently got a new organic line, so my facial was extrodanary ive never come out of a facial where my skin felt so refreshed smooth and even more radiant. I liked the salon area where me and my husband had a chance to sit side by side and have manicure and pedicures. Its a nice open area with a view lots of light. more

I just received a manicure and pedicure the other day at oasis and I loved it!! The nail tech was professional, very quick and did a great job. I am definitely coming back and will be recommending this place to my friends. more

Yes you read correctly, this was said to me today. My partner and I were looking for a relaxing massage at an award winning spa. We called Oasis and arrive 10 minutes prior to our appointments. My partner was taken back to get his massage exactly at 3pm. I sat until 3:10 and my therapist David walked up in a t-shirt, cargo shorts, and black tennis shoes....not very professional looking. He looked at my client information sheet and said "come on back". He didn't shake my hand to welcome me nor did he escort me back. I was made to follow him into a cold room - air conditioning was actually on! He asked me to sit on a chair while he sat on the other side of the bed rubbing his face and head like he was tired and trying to wake up. He said "so you're here because your back hurts like everyone else right?", to which I replied "I'm looking to get a massage to relax and loosen my shoulders." (NOT feeling too special or pampered as of yet). I received a very basic massage. He said his touch was normally very hard and said to let him know if it was too hard because I stated I was looking for a moderate to firm touch. He was drinking water from a sports water bottle (which I could hear every time he did), and he obviously didn't really care that my feet were cold when he touched them. He told me my back was tight, but didn't work on any areas to help alleviate the tension. After 35 mins of this I was getting very agitated and just not feeling relaxed. I told him I was finished with the massage and wanted to stop. He said "oh....OK." He didn't seem to care and just left the room. I never saw him after that. I walked up front and told the front desk coordinator that I was not happy with the experience and was not relaxed as was my goal. I asked to speak with a manager or owner because i felt should not have to pay for this experience. . She blankly stared at me and told me that no manager was there. I asked if she could get in touch with one and she said "Ok...hold on". She left the room then came back. "My manager said she would take $5.00 off." I was astounded! As if my happiness was worth $5... I told her that was unacceptable to which she replied "well i can take 10% off at the most...but you did still get the massage....and if you don't pay we will call the police". I was floored!!! My customer experience was worth nothing to them but the $70 for the horrible experience, frustration and argument I was having was more important. I asked the front desk to call the manager back and I would like to speak with her. I informed the manager that not only did the therapist take me late, the experience was not relaxing at all, and the room was freezing. Further I didn't appreciate being threatened. She replied, "Well you did get the massage and you should have said something earlier for him to stop. David has been with us for 10 years and I have never heard a complaint. You have to pay." I informed her that she has probably never heard a complaint because the clients just didn't come back. I also told her she was missing the point. I was there for relaxation and I was FAR from relaxed at this point. I liken this to a meal at a restaurant..if you don't like it you don't pay for it. It's laughable that on their business cards it says "WHERE CLIENT SATISFACTION IS OUR NUMBER 1 PRIORITY!" In the end, she said I didn't have to pay and "just go". My partner's massage was not much better. We left unhappy, not relaxed, more stressed than when we walked in and offended by the lack of customer care. I would NOT recommend this spa for anything, particularly customer service. more

I recieved a gift from Spafinder and chose Oasis Day Spa. When I arrived, the waiting area was very spacious, and the receptionist was very nice and helpful and even offered me a drink. When I was called the massage therapist was very professional, and I didn't feel awkward as I usually do when I get my massages. I'm happy to say that this may be one of the best massages I have experianced in my life, and I will happily continue to go here. more

I went to this spa for my first ever facial and massage and I also got a pedicure. I was a little nevous about the massage but the masseuse was wonderful and made me feel comfortable. All of the people were great and I was happy with the service. I was able to make my appointment online and when I made an error in the date that I requested, they were understanding and changed my appointment without any problems. My only issue is that the place doesn't seem to be finished. It looked like renovations had bene done recently and not completed. You could see the edge of the drywall at a few doorways and many edges still needed to be painted. Overall it was a good experience! more

First the good: The staff that I got service from were wonderful. However, my experience overall was terrible. Myself and two friends went for a half day treat. I never received my pedicure and the manager argued with me that I wasn't supposed to receive one (even though they put me in a spa pedicure bath and made me wait for half an hour). One of my friends was scheduled for a half hour massage and instead received an hour massage which they argued her into paying for insisting that she did not tell them to stop. Well... she was Naked Getting A Massage! I also got a steam bath and it was awful, the entire steam tent setup they had stank of mildew. I wouldn't recommend this place and I won't be going back. more

I've been sampling various day spas in the Columbia, MD area, and so far Oasis is the best I've found. It even beats the lovely but overpriced Pearl in Fulton. Oasis is quite small and located in a not-so-lovely corporate-type center, but the location is convenient as it is close to Town Center. The interior is minimalist in decoration, which I like, and very clean, if not nearly as gorgeous as the Pearl. The reception staff are extremely polite here and this is a huge plus for me, as most of the places I've tried have had mediocre-to-poor front desks staffed by bored and/or ditzy teenagers (i.e., Lynn's, Lifespa, Lufti's). To date I've enjoyed the best manicure/pedicure I've ever experienced at Oasis, and I've had them from a range of places, both cheap and luxurious. The technician was warm and friendly but extremely professional at the same time (i.e., not too chatty but not too brusque either). More importantly, the polish on my tips lasted for a record ten days, which is a record for OPI products on me. I've also enjoyed a wonderful massage at Oasis. In fact, it was simply the best.massage.ever. My world hath been rocked. Here again, the therapist was accommodating, warm, professional, patient, and even funny, doing wonders for my neck and shoulders. I plan to return to Oasis as often as my budget allows and hopefully they won't disappoint. I find the prices to be mid-range and overall a decent value, particularly when compared to the Pearl. On a very small but still important note, I liked the fact that they play nice music in the waiting area and mani/pedi room - nothing too youthful, but not the stereotypical new age stuff. Yay for Oasis! more

I was given a gift certificate to Oasis Day Spa for a facial. What a Wonderful Experience. This was much more than a facial. I was treated to an amazing facial along with a neck, shoulder, and foot massage using the most relaxing lavender scented oils and towels. The environment was peaceful and soothing. When I left my mind was clear, the daily stress had vanished and I felt invigorated. What an experience! more

I see I wasn't the only person to have a horrible experience at Oasis Day Spa. The day started when I was feeling in need of a long massage. I called where I normally go, and they were all booked so I called Oasis. I asked if there were any openings and the girl said yes, so I booked for a 90m. massage. They said all that was available was a man therapist and I was fine with that. I asked specifically about light pressure and they said that was fine. When I got there I started to fill out the information sheet. One of the questions was "What areas would you like avoided?" So I scratched out the word area and filled in the blank "too much pressure". When I was finished the therapist came out and got the sheet and was looking at it right in front of me in the waiting room. While reading it he pointed out that pressure wasn't an "area" in a rude way. I simply pointed out that I crossed out the word area, but that put us off to a rocky start. However I didn't know if I was being overly sensitive, so when he said we could go back I followed-mind you he was still reading the info sheet. When we got back to the room the clock was flashing 12:00 and the music wasn't playing. He first blamed the person before him for the music not playing then actually walked over to the cd player and started flipping through the cd case saying "What am I in the mood for?" I couldn't believe it, this was when I first started getting massages, but common sense says if the customer has to see you change the cd, then you should ask them what their in the mood for. Anyway I really wanted this massage so I was willing to let small stuff go. After the music was on and he left I got comfortable (this lasted only a brief while) and then HE returned. I noticed the light was still quite bright and I asked him if he could dim the light and he actually seemed to be irritated, that was when things snowballed. I was already uncomfortable that he had a negative attitude, but then was even more uneasy when he seemed to get irritated about the light; what did he want to see everything? He started to massage and when I said that the pressure was too much he tried to say that he does "deep tissue" massages and I said I asked specifically about light pressure AND wrote about it in my information sheet. He made excuses every chance he got. Along with that the soles of his shoes were hitting the hard wood floors and he was actually rolling a mint around in his mouth across his teeth. I was completely and utterly annoyed, uncomfortable, and weirded out. I told him to make it a half hour back massage and I got out of there as soon as I could. I was actually so uncomfortable that I asked the girl for my information sheet and asked her was anyone else working. She said no and I said her mother wouldn’t be happy is she knew her daughter was working all alone with a man like that. I left and called the next day. I told them what happened and the person told me to hold for the owner. I waited and waited and no one picked up. I called again and when girl picked up she said the owner Gogan was with another customer. I told her that was ridiculous and that I get massages once a week and will have to take my business elsewhere. Only did the girl set me up for a complementary 30 m. back massage. The next therapist was really nice, but I doubt she worked there for long. I have talked to other therapists that say they worked there and it was a very shady operation. I think the clocks are always unset, so people don’t know how long the massage was. Anyway never go here. I have ONLY heard bad things, and experienced bad things! more

I had a wonderful experience when i went to this spa/salon for my first time. I had a gift certificate from my mom for a teen choice package. I loved the way they treated me with all their time and effort. I really was happy when I left. I would reccommend every one to go Oasis, Its real Oasis there! Pros: Reccommended! more