Oaks Of Heatherwood Llc

(Continued)\r \r 12) Prices do not ""skyrocket"" after the first year. The Oaks of Heatherwood carefully reviews our pricing structure each year, gathers as much information as possible of projected future expenses and then makes a determination whether rents need to be adjusted. Some of our Residents do not receive rent increases at all. \r \r 13) The pool was in fact closed for several days in 2013 as we upgraded out sanitary and filtration systems to beyond the ""state of the art"" systems. Notices were posted more than a week ahead of time and Residents were kept updated on the progress.\r \r 14) Again : ""BMs"" in the toilet : the person(s) actually need to take the time to call the office to report any issues they may be having otherwise we do not know about them, The goal is to have all work orders addressed and resolved within 1 business day unless we need to order specialty parts or supplies. For emergencies, we generally maintain a very well stocked inventory of parts to include some appliances, toilets, sinks, faucets, etc. As a matter of practice, we do not check every toilet in every apartment weekly for content.\r \r 15) The feedback I have received from many of the Residents we have lost due to job relocation or other life changing events is that they have enjoyed living at The Oaks of Heatherwood; they would stay if they could, and, if things change, they would love to return to live here.\r \r 16) I have inspected nearly all apartments at The Oaks of Heatherwood since I arrived here 2 years ago. Poster takes a lot of liberty with the truth : I have yet to find an appliance that is over 10 years old. In fact, we very routinely replace air conditioners, refrigerators, ranges and dishwashers. Last year alone we replaced about 25 appliances.\r \r 17) Construction of this community followed industry standards for the era. Any community built at this time would have similar materials and methods employed. Knowing the company that constructed The Oaks of Heatherwood, I am confident they (like Oak Grove) went above and beyond the expectations at that time and added extra value to the development.\r \r 18) Although it is true, there is no power ventilation in the hallways, it is absolutely not true under THIS management that they smell of cat urine. When we acquired this community, all carpeting and carpet pad was removed, the sub-floors were disinfected and deodorized before new carpeting and carpet pad was installed. This is a standard practice for Oak Grove and is followed every time we replace carpeting whether in the halls or apartments : we always replace carpet & pad; most communities only replace the carpet to reduce costs. Fact Check, please.\r \r 19) Price point are periodically reviewed and adjusted based on projected expenses and prevailing market rates in our general geographical area. This is a common industry practice.\r \r 20) Discrimination of any sort is illegal; even the discriminatory comments with respect to how some residents may pay their rent. Our company policy strictly prohibits discrimination of any sort.\r \r Regrettably, the authors of these posts have chosen to remain anonymous and vent from the shadows. It is always more productive to stop by the Office and air any concerns / complaints a person may have. To the Residents that have stopped by and brought to my attention issues that needed to be addressed, they know that they will have absolute confidentiality and that even though some of their comments were troubling, I appreciate them sharing with me so that any potential problems can be resolved expeditiously.\r \r We always welcome and appreciate constructive criticism on how we can improve and provide a better living experience to our Residents. more

The Oaks of ""HATERWORST""\r When I first moved to this apartment complex, it was owned by Bisanz Brothers Development.\r Everything was well kept, it was a safe and clean, management was attentive, respectful and maintenance calls were promptly addressed.\r Then the nightmare began, Oaks Realty Services bought the complex..\r Hallways stink, cars are broken into and vandalized even in the underground parking which rates are insane.\r Tenants and even West Saint Paul Police Department has suggested surveillance equipment, nothing has been done.\r There is not on site management, and whenever they interact with tenants they are disrespectful and arrogant. Repairs could take weeks to be resolved and as KnitKnit said, maintenance people not only smoke inside the units they are working on, they smoke in the underground garage. I had an episode when I used to park there (before rates went form $30 per month to $65 per month) and called who used to be the ""caretaker"" so he could find the owner of a car that had a gasoline leak and he came to the underground parking to see which car with a lit cigarette!!\r Not only plowing rarely happens, shoveling is non existent, access to doors whether steps or ramps are never shoveled if we are lucky enough there would be snow melting salt scattered on them.\r Rent can not be paid at the facility you would have to mail it and if is not postmarked by the 3rd of every month and God forbids your rent is due on a holiday weekend, you would be receiving a note to advise that you have to paid at least $85 late fee or eviction process would be started against you. If you decide to pay online there is a surcharge per payment. (yes on top of your rent due)\r There is no way you can prove that your rent got to the mail on time since they are the ones that keep the envelops therefore you are a least f.. with paying the late fee.\r The police spends more time at these buildings than any others around here, fights in the parking lot, loud music on weekdays way after midnight, and main doors left open for strangers to come into the buildings, extremely noisy neighbors that are never called to order because they are section 8 clients and government pays, yet maintenance is far from comply with federal standards.\r Countless sleepless nights and tons of police reports! you can check them out at the WSSPD they are public records.\r \r There are many more apartments around that offer at least courteous service and decent maintenance.\r more

Yuck...a tree outside would be better then this place. Come here if you want to be in broken into numerous times (by numerous I mean three) if you want mice to be roaming around, management that is beyond unprofessional and rude, upper-management about the same thing, the price may be low at first but within a year is skyrockets, promises that are not kept....such as pool hours, horrible plumbing (I hope you like to look at your own BM's for awhile because it may take a week to fix) maintenance people who have a tendency to smoke on the job, walls that are paper thin, plowing....what plowing? lets just be honest...this place...is not your home...plenty of apartments close by....look at those! more

The Oaks of Heatherwood building looks nice. That's a fact that can't be disputed. It's far from other buildings, and surrounded by trees. They get lots of mileage out of their hokey ""Outstanding Property"" award. But behind the pretty facade, there's another story. This is just another big corporate-owned building, and with two-faced management, hints of discrimination, and some serious maintenance, building, odor, and ventilation issues, these Oaks need some trimming. more