O'Reilly Auto Parts

I special ordered some spark plug wires from the O Reilly's in Apache Junction on Saturday March 24th, they arrived on Sunday March 25th. I got a ride from my grandfather to make the 35 mile trek to pick them up, when I got to the store I walked to the counter and told the gentlemen I ordered some MSD parts and I was here to pick them up. He walked to the back and brought me the wrong part which I noticed the box and opened to see it was the wrong part. He then went to the back and brought out the right part, I noticed the box was right so I did not check inside and neither did he. I also bought spark plugs and left the store with my grandfather, as we neared his house I scanned my purchased with my phone to find out more information and opened them up to and immediately noticed the wires were used. I showed them to my grandfather and called O Reilly's back. I was told to take the wires back and when I did I was told that they were checked in the back and they were new when I left the more

we went in for a few parts... when we asked for a specific part we had to go through 3 different people when they finally figured out what we were looking for the then tell us that they don't carry the rest of the part we have to make it ourselves...my question is i know when both my boyfriend & myself worked there (a long time ago) , if we were running the parts counter we had knowledge of what we were looking for, we didn't come up with ex cusses, or say "I'm just a delivery drive" and walk away from us. these people have NO clue whats going on in there, i bet if we walked in there and told them i needed a bottle of blinker fluid they would try looking it up in the computer .. but first they would ask me what year vechiel it was going in ... they think we are the ones who don't know what we are in need when we walk into the store... but in actuality they are in need of some massive training.....both in their job specifications and customer service. more