Norwich Pediatric Group Pc

Let's start with the phone system, always busy. Kinda sad if you need an answer right away from your child's doctor. I may have to drive there instead of calling now, because it's faster. My situation right now with them is my 2 yr. old daughter had a apt three weeks ago to get the H1N1 mist. I arrived for the apt waited 40 mins. then was told they scheduled it too close to when she had the seasonal flu mist and would have to reschedule, they said they would hold onto her mist for her apt. because I did wait 40 mins for this one. Her new apt was on a Mon., the Friday before it we get a answer machine message that they are cancelling her apt. for Mon. due to no mist. So here I am, they messed up twice and I cannot even get through to talk to anyone to see if it was an oversight and they did not realize they were (hopefully), saving her a mist with her name. Reallt really poor, I may switch doctors. I'm soo mad right now. Pros: Doc's are very friendly Cons: Everything else more

I thought the medical staff here was excellent. The front desk on the other hand is a complete disaster! If I call, and actually get through, they hang up on me half the time. They are in no way polite. I may leave this pediatrician for this reason. I love the medical staff but enough is enough! They are short with parents, seem to not care one bit about you or your child, and are just plain unpleasant. I don't think its in any way acceptable for a front desk staff to be so horrible- especially in front of children! Pros: Great doctors and nurses Cons: Awful front desk staff more