Norton's Ark Mobile Vet Clinic

Do NOT use these veterinarians until: a) Dr. Keith's license has been reinstated; and b) Dr. Melissa is no longer on probation both sanctioned by State Department of Health for substandard practices and dishonesty. I found all this out too late unfortunately as a result of services rendered to a dog I purchased from Becky Gorton of Nipntuck Labs who uses their services. more

In the last twenty plus years that I've owned pets I've tried several Veterinarians - most of them overpriced and impersonal. A friend recommended us to the Norton's a few years back and we're never going anywhere else! Dr. Melissa is who we regularly see and she is wonderful and caring! And every time we have called, we get a call back. It may not be on the same day, but always by the next day unless they are closed for the holidays or weekends. It really surprises me to read the few negative reviews on here. Dr. Norton is and always has been wonderful! And yes, their clinic is a bit old, and I'll even admit the first time I drove down that old dirt road to their clinic, which is an extension of their home, I was a bit skeptical. But the bottom line is they've always taken great care of me and my pets. The last vet clinic I was at was beautiful, had state-of-the-art equipment, the Vet was professional but not overly friendly, and charged $120.00 per office visit that lasted 15-minutes. The Norton's Vet clinic is older, but clean. Their prices are very reasonable and Dr. Melissa is the best. After my experiences here, I won't be going anywhere else! more

I was not impressed with vet at all. Very unsanitary, does not answer their phone, and extremely unprofessional. I brought my cat to have him put down (very upset) and he showed no compassion at all and appeared like I was truly a inconvienence to them. I will never recommend or go to this vet again. Very Disheartening!! Save your money and go some where else!! more

Drs. Keith and Melissa Norton have been my vets since 1988 when I was referred to them by another vet in Bellevue. I've never looked back. They have provided veterinary care to all my dogs over the past almost 25 years and that's been a total of 15 dogs - 4 of which are present patients. They have been wonderful from day One. I've always been able to be accommodated in an emergency and on occasion they've come to my house when circumstances necessitated. They are truly caring, funny, compassionate and excel in their broad knowledge of most things veterinary. If referral is needed for specialized care they do so. Their prices are affordable and you are paying for excellent veterinary care without all the trimmings of a plush office building nor the anonymity or feeling of being in a cold hospital-like environment. I couldn't imagine not having Keith and Melissa as my vets as the confidence I have in them gives me peace of mind that my dogs are in the best possible hands. In one word they are the BEST. more

Don't pay attention to the ""few"" negative reviews. It is unfortunate we live in a world where people simply judge based on their own, personal criteria rather than looking at all the information out there. Sometimes no matter where you go if your pet is sick it is unfortunate that the doctor gets blamed instead of the sickness. The facts are Dr. Keith and Dr. Melissa are compassionate and caring Veterinarian's who are always there for their clients. Their licensed facility is an extension of their home on their property; it is old but clean. And everyone there is very down to earth and very honest. Upon referral from a few friends, I've been taking my dog's to the Norton's for nearly nine years and I wouldn't think of going anywhere else. Every time I go in they are friendly and yes, tell the occasional unorthodox joke. Quite frankly, I find it refreshing that they're not like many other ""corporate"" or ""chain"" Veterinary clinics, and that they're willing to share a laugh or two with people. Furthermore, as other reviewers have said, their prices are very reasonable. The simple fact is you can't make everyone happy. These two Vet's make almost all of their clients and pet's happy. That's enough for me! I recommend you give them a try - you'll be glad you did! more

16 years, 1 cat and 3 dogs later...that is how long i have been going to keith and melissa. their prices are affordable and i never have the stress of thinking that i won't be able to cover the cost for their care of my animals. i wish i could say that about other vets i have had in the past with their over inflated costs. it's ridiculous. and to the people who complained about keith...get over it! at least someone in that room had a sense of humor. and i'm sorry for the person who lost their pet, but it sounds like you are insinuating that they purposefully let them suffer and then die needlessly! there probably wasn't any way to save them...believe me i understand the pain of losing our babies having recently lost a wonderful dog 13 years young,,,which by the way keith did everything to help me save! as far as the conditions, i haven't had an animal get sick once from leaving them in their care. you're probably a germ freak! to sum it up: if you are looking for someone who is unconventional then Norton's Ark is the place to go. especially if you own a pug, a bulldog or any of the brachycephalic dogs then i highly recommend them.... but if you are looking for (and btw this is what you are paying for) a pristine and expensive environment in a strip mall or one of those brand new fancy buildings, being met by a receptionist with 5+ other assistants running around in their scrubs, with restrictions and uptight insurance policies and regulations as to why you can't even place your own dog on the table or go into the back with your animal,,,, and NO JOKES (?) come on,,,,PLEASE stop....don't go see the nortons. YOU are definitely not the right fit for them! more

I took my little French Bulldog to ER for a horrible discharge emanating from her vulva, and was told she had a life threatening condition that could kill her at any moment and she needed an operation IMMEDIATELY!! The bill for the ""visit"" was $200.00 - The cost of the surgery was going to be well over $2000.00!! That day I took her to Norton's on the advise of the breeder, and they gave her some penicillin and a tube of ointment and sent us home. Her condition cleared it up in less than 24 hrs - Cost: $70. The ER vet had charged me $35 for looking at a swab under a microscope, and inflated the findings to scare me into paying for unnecessary surgery, putting my little one at extreme risk! Melissa Norton said to me over the phone that the ER diagnosis sounded fishy , even before I brought my girl in!! Now THAT'S GOOD HONEST VETTING! more

I have been a customer of this vet for over 20 years. Keith and Melissa always give tell me what my options are when treating my pets, and they have been more than fair on price. \r \r I trust them implicitly to provide quality care. If they ever retire, I'm going to stop having pets! more

If I could give less than one star I would. This vet cost me thousands of dollars and put my girl through unnecessary surgery because he had no clue about what he was doing on a surgical implant. He was clueless about the accurate timing for proper implantation and he miss handled the semen. It sickens me to think of what my girl when through for nothing. The icing on the cake was the Racist jokes he told while doing the procedure. It made my skin crawl. I hope this vet looses his Vet liscense. I can't believe that I used him and didn't listen to my gut feelings from the begining. Please learn from MY mistake!!! I encourage everyone to write to the AVMA about this 'clinic.' more

Despite his suspended license he has been treating animals. His facility is disgusting and unsanitary. He is abusive to animals. Don't be fooled by his low prices and ""good old boy"" demeanor. I would pay any amount of money to have my dog alive today. \r \r An extra $100 in your pocket isn't worth putting your pets through a visit with this monster. more

I have recently been referred to Dr. Keith and could not be happier! I took 4 dogs, 2 spay and neuter and 2 for basic shots and rabies. He was great to all of my kids! His clinic is such a refreshing change from corporate america. It isn't hospital steril but is not hazardous to anyone's health either. I found it to be a very serene and calming place. I will, and have referred him to everyone I know with pets. He is up front and honest, doesn't gouge every penny out of you. PLUS!! Toe nails were included with all the services!!!! So glad to have found a new vet! Love Love Love all the pugs and french bulldogs and smashed faced cuties he has around. more

Dr. Keith has been taking care of my cats and dogs off and on over the years and has been wonderful with all of them. My cat scratched the heck out of him once and he took it all in stride. Great guy! Very New York in his personality but also very entertaining. ;) Pros: Knowledgeable, funny, honest Cons: Hard to schedule as he's very busy! more

Refuses to answer voicemail, unsanitary conditions, uses a crematorium that is NOT licensed and no other vets in the area have ever heard of. Cons: uses unlicensed crematoriums more

I have been trying to reach Dr. Norton but have not been able to get through to him. He has nuetered both of my pugs and helped me with them over the past 3 yrs. Does anyone know if the clinic is still around? Thanks! I am really trying to reach him because he knows pugs better than other vets we have been to and I am having a problem with my pug. Rocco mom Pros: he took care of both my pugs Cons: none. more

I purchased a English Bulldog from these ""reputable"" breeders for my husbands 30th birthday in August. After loving the puppy and my two girls falling madly in love with him, he got deathly ill a week after we purchased him. He unfortunatly was not able to be saved and passed away 10 days after we got him. The vet we took him to advised it was due to unsanitary conditions and had developed the bacteria illness by walking in his and the other many puppies feces. I would try and call to to the ""vet"" and would only get voicemail, I had to speak through a third party person and the vet would never contact me directly. \r Dont make the same devestating mistake we did. If anything good can come out this it's that it can be stopped from someone else. Cons: They sold me a very sick puppy that was raised in filth more

I've been taking my dogs to Dr. Keith Norton for 12 years. I feel so fortunate to have him as our vet. He has saved me hundreds, if not thousands of dollars caring for my dogs. He does not charge for unnecessary tests and he gives good advice, especially when it involves the sensitive issue of when it's time to put an older pooch to sleep. His facilities are not fancy and may put some people off; however, that's okay by me. It only frees up more of his time for those of us who feel blessed to have him available to care for our pets. Thanks Dr. Norton! Pros: Knowledgeable, trustworthy and good at explaining problem. Cons: Sometimes hard to schedule with, but worth the wait. more

Keith and Melissa Norton in my opinion are one of the few honest vets in our area. They are knowledgeable and do not ""guess"" at a diagnosis and then charge clients overinflated prices for something that is not needed. They know their stuff and often times are able to diagnose a problem from sight. If it's a routine problem any vet worth their salt should be able to do this-however Nortons are the only vets in our area that I have seen do this. The rest will run test after test after test in an effort to get your money. They are also one of the few vets in our area who will give a discount to rescues. I am so thankful that we have them available to us. Thank you thank you thank you Pros: Knowledgeable, honest, available, convenient Cons: No waiting room. :-) more

Dr Keith is the best vet we have ever been to and we have had dogs in our family for 30 years. You get to deal directly with him on care issues for your pet instead of having some receptionist trying to translate a doctors chart for you.\r He is the best at what he does and I would be very nervous taking my pets anywhere else. Not just because you get ripped off elsewhere but mainly because the level of care at Nortons is so much better.\r Just as important is that they are truly nice people and animal lovers as well Pros: Best Care, Best People, Truly love pets more

Our beautiful one year old Lab was neutered by Dr. Norton over a year ago. We are bringing our female Lab in for her spay. Dr. Norton and his team offer no frills vet care. You don't pay for a receptionist or the office rent in an overly priced strip mall! I saved over $100 having my Lab neutered at Dr. Norton's office. Spaying & neutering is so important, it should be affordable for everyone, not just for low-income households. I'm glad I found a vet that is not having me pay for all the frills at their office. Thanks Dr. Norton!! Claudia McConnell (Kirby & Ellie, too!) Pros: Price and old fashion, no-nonsense spay/neuter care for your pets! more

I have been using the Nortons to care for my golden retreiver puppy for the past few months. They are no hassle, no nonsense vets that get me in and out the door for not too much money and a feeling of trust in their care for my dog. I've had trouble in the past with vets that operate as a business, not a service, and at Norton's Ark I have always felt that they care tremendously for the animals they work with and provide tremendous care. more