Northville Car Wash

Look, I was an employee with Northville Car Wash for 3 years. I did every job in the building. From an employee perspective, I will tell you that people who are not happy with this place have completely legit gripes. The owner buses employees in and out from the city of Detroit, who wouldn't otherwise find employment. They are paid in cash, and it was below minimum wage. Drugs and alcohol were prominent throughout the working environment. To the customers who report missing items, or crappy services, it is simply no wonder. Sure, you could say the owner is doing a favor to those who wouldn't otherwise be employed, but, at whose expense? Why wouldn't Northville Police get their cars washed here? A deal for them, and nothing that the thieves who work there can steal from law enforcement. Owner has high prices, and pays his employees minimally. You do the math. Stay away from this crooked business. more

This is the worst business ever. First, they stole the back seat mats to my brand new Camaro. Then when I complained one manager did offer me 2 free car washes, which didn't nearly equal the amount it cost to replace my mats ($64), but it was an effort. When I went back to get my second free wash the inside wasn't cleaned well at all. After driving a few miles away to do the rest of my errands, I noticed the back hadn't even been vacuumed, and the cup holder was exactly as it was when I arrived. Having just paid the $64 for my new mats, I was so pissed I drove back to the car wash to tell the manager. The owner, Tony, was there. This guy was so bad at customer service...he said to me ""Why should I try to make you happy when you already told me you're not coning back?"" and I responded, ""because it's good customer service, and if you rectify the situation with good service, then I would come back."" Then he said ""It's just going to cost me money to make you happy and you already told me you're not coming back."" . When he asked why he should make me happy, at that point I should have responded ""because you and your criminal employees and your sorry company are going on my FB page."" This jerk doesn't seem to know that news of bad experiences travels 10x faster than those of good experiences. When I was leaving and his employees were asking why I was back so soon, and I told them they're boss is an ass hole. They loved it. Never give this man business. I'd rather drive a far distance for someone who treats customers with respect and appreciates their business. more

I disagree with Hungry Man...Sorry! I have tried this car wash over and over again because we get our oil changed there and get the 'free' coupon. I would rather have a discounted oil change than get the so-called 'free' wash (you know they jack the price up on the oil change to account for the 'free' wash!) Anyway, this carwash is not consistant in it's quality. One time I go in, they do an ok job; the next time it's like they see it's a free wash and they don't bother to clean it inside at all. The last straw for us was the last time we were there, someone on 'the line' stole a stack of quarters out of the change holder in our car. And, we tipped them $3 at the end, too, only to find out someone took their own 'tip' from us! more

This is a review and a rebuttal to the two previous reviews. First off is you car was not cleaned well I believe they would re-wash and vacuum your vehicle, secondly if it was that back why didn't you take a photo. Now for the other reviewer the owners name is Mark, if he was that ""rude"" to your why didn't you know his name? Did you ask? I've been a satisfied customer of their for years and would NOT have another wash handle my truck,... matter of fact they notice that my antenna was causing damage to my front fender of my truck, seems it's a bad design on the Dodge trucks. They removed my antenna and reinstalled it after every wash... The world if full of morons and idiots and they always seem to be SO negative. Last thought, if this place was so bad, why do the Northville Police get there vehicles washed there?? more

Everytime I go to Northville car wash, it gets worse!!! They don't clean the inside of your car at all!! I paid $20.99 this time for a platinum wash...thinking they would vacuum and wipe the inside out a little better. Boy was I WRONG!!!!!! If I could take a after picture, and post it...I WOULD!!! And when I called to see why they don't clean the inside out good, they said it was a extra $12.00..ON TOP OF THE $20.99 to have it wiped down good. I wasn't looking for a major ..thorough cleaning...But, when you leave with major dust and crumbs still in the inside...THERE'S A PROBLEM!!! A MAJOR WASTE OF $20.99!!!! I WILL NOT BE BACK!!!! more

I went to the Northville Car Wash today and requested a detailed service. I was told that they don't offer that in the winter but was assured a good wash (inside and out). When I got inside my car, I noticed it was still dirty, I took a towel and started wiping down the inside. There was a gentleman watching me, and I inquired if he was the owner. He told me he was and I expressed that my car was still dirty inside; my cupholder was not dusted out, there was a salt print on my leather seat, etc. He told me: ""WHAT DO YOU EXPECT FOR A $14 WASH"". I told him that I expected a clean car and would like for it to be ran through again or would like my money back. After debating, I could see I was not getting anywhere with the conversation and it was apparent that he doesn't care about his customers. NICE EMPLOYEES, BUT THE OWNER IS NOT DESERVING OF ANY LOCAL BUSINESS AS HE DOESN'T CARE ABOUT CUSTOMER SERVICE! more

I hate the top brush! It bent my antenna! Pros: PECO Equipment (Extra soft MItter Curtains!) Cons: Top Brush! more