The scheduling was awesome--called back as promised and scheduled asap. The tech, Rodney, arrived when promised, was pleasant and went right to work. However, I had explained the problem over the phone, and I expected him to have the parts (he had to go buy them) and that I had a maintenance agreement. the work was done to my satisfaction within a couple hours. So, I had easy scheduling, professional service, and good quality work. However, I paid through the nose for it. This toilet repair cost over $600.00--that's two weeks pay for me. No mention of cost till the job was nearly done. No itemized receipt--just one for "toilet repair". So in the future, I;ll have to settle for less and pay way less.
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