I can't speak for the one-star reviewer, except to point out she must have bought her syrup in a bucket, and no telling whether the lid had been loosened or taken.
I've been buying Norris Syrup when I can find it on trips to Louisiana for years. I used to swear by Steens, and still use it to cook with in certain recipes, but I find it too molasses-like for my taste on toast, waffles, pancakes and my wife's hot biscuits. I have never had or seen any problem with the syrup at all, so therefore I'm pretty sure it was a shipping -- not manufacture problem.
You can occasionally find this excellent syrup (which is different from the Norris regular syrup (I think)) in glass quart jars, but it any form, it's somewhat lighter in color than Steens with a wonderful ""perfect cane syrup"" flavor. Makes EXCELLENT pecan pies, syrup cake and cookes. Grayson's Barbecue in Clarence, LA uses it for all of their sauces and their baking (no sugar), and their food is wonderful, and you can usually buy some from them (if they have any left over), but otherwise, this syrup is hard to find. A few years ago, I have a friend here in East Texas who said 'I had the best cane syrup I ever had in Louisiana, and I want you to bring me some the next time you go.' I just walked over to my cupboard and got him out a bucket and handet it to him, and watched his mouth drop open!
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