Nibbles & Nuts At-Vineyards

I sent out this basket with friends recommendation, Good thing I did! I called the order at 2pm, and I told the sweet girl on the phone I needed it there ASAP (it was a local delivery to them). She said she would take care of it. I get a thank you call less than 2 hours later! OMG, they are great! more

My order was confirmed online and credit card charged. I noticed after 3 weeks, order did not ship. I called and a rep for the company to remain nameless said the order had gone out for the holidays.ALL ORDERS LEFT THE WAREHOUSE. In January 2009 the website said order shipped. After 3 months, I spoke to one of the receipents and they said they never got my gift. I phoned the store and again, the rep could not even find my order. I had to fax it to her 8 times and finally emailed a copy of my order. The rep said she would send the baskets now 3 months later or a refund, basically now that I caught their shady business practices. What a joke. I am totally humiliated because of her incompetence. Some 100% guarantee! I would never have known that I was charged and the baskets not delivered. What a terrible business. I also notice, there is not customer service avenue for complaints. TELL EVERYONE YOU KNOW. Cons: TOOK MY MONEY, DID NOT DELIVER THE PRODUCT, CAUGHT IN THE ACT more