This review is just about this clinic and not about the doctors, as I never got to see one. Since I was required to call and make an appointment and pay a co-pay, I expected to be treated in an honest and reasonable manner. This was certainly not the case at New York Urologic Institute. Right when I got to the place there were patients everywhere, herded in this small, cramped waiting room, which definitely gave the appearance of one of those patient ?mills?. Of course I also had to pay the co-pay as soon as I arrived, and the girl at the front told me it would be just a short wait, which to me was hard to believe, but I gave her the benefit of the doubt.
Like I usually do, I had arrived early, and after a time that was way after my appointment time, I finally decided to make my way to the receptionist and I was suddenly informed of the ?unusual number of emergencies? that they were experiencing. This was the first I heard about this situation, which might have been more helpful (and more respectful) to me if I was told this when I first checked in. I was then reassured that I only had 1 more person ahead of me, but later saw numerous patients get called to the back as I waited and waited. It seemed to me like this was a common practice of this place so I quietly got ahold of one of the busy employees scurrying around and confided in me that indeed this was a standard answer they were instructed to tell patients that make a fuss about the long waiting time.
This was all I needed to hear to finally make my decision to throw in the towel and make my exit, and let them keep my copayment. As a note, I later ?googled? New York Urologic Institute and it showed that it was affiliated/partners with Accord Physicians, PLLC, a cancer radiation center, which might be one of the reasons this place does not put too much effort in patient satisfaction?maybe they should just focus on their own place before they want to branch out? So my advice is don?t waste your time/money.
more