New Century Limo

I have used this company several times now to and from LAX. They provide a timely and excellent service. The two drivers I dealt with were professional and very helpful. Both were waiting for me each time. The vehicles are always clean and it seems they go out of their way to assure a comfortable ride. Their prices are also reasonable. I will definitely use them again. more

Do not use this compnay. They are complete charletans and the manager is unscrupulous. I have new born twins so decided to book a town car to take my parents to LAX from Pasadena. I booked the car and paid by cedit card. The driver and care came on time and were terrific, but upon arriving at the airport my parents were asked to pay again. They called me and the driver said his manager did not process my card. I called his manager (someone called Michael) who was rude and completely unhelpful. In the end the driver came back and I paid cash for 1 way - he said his manager would take the rest from him and he'd recently had to pay his manager $500 for three missed trips. Ruined the start of my parents trip and we all felt totally abused.\r more

I have used several town car services for transportation to the airport and have never dealt with a company as bad as this one. BE CAREFUL as they will quote you a fee but then tack on all kinds of extra charges once it comes time to pay. \r \r This company's website advertises that they have carseats available. I called and they confirmed that they would have a toddler seat for my sixteen month old son. When the driver picked us up from the airport he had an INFANT seat and not the toddler seat I needed Plus, the infant seat was absolutely disgusting - - it looked like they had pulled it out of the trash. It looked like it was at one time white in color but now it was gray, badly badly scuffed and had a thick layer of DIRT on it. The cloth cover on the seat was filthy as well. We had no choice but to try to fit my son in this seat but he was too tall so the mangled straps couldn't even fit over his shoulders and we just used the lap strap. To make matters worse the company charged us $20. for supplying a carseat! What nerve!\r \r The irony of this is that we used this same company on our way TO the airport and they had the proper toddler seat AND they did not charge us for it. So... that leads me to believe this was done purposely as they knew once we were at the aipport we had to pay this fee or be stranded there!\r \r It gets worse. They will also chage an extra meet and greet fee! And fees for helping with luggage! Absurd! My husband wheeled our bags so I paid this guy to wheel one suitcase about 100 feet from the baggage claim to the lot?\r \r Don't trust them. I tried to call and explain to the company and ask them to make things right. I would happily pay the fee the quoted but in fairness they should refund their hidden fees that they did not tell me about. They were rude and arrogant. They have lost a customer and I hope you will heed my advice and stay away from them too!\r Pros: On-time Cons: HIDDEN FEES, NOT TRUSTWORTHY, AWFUL CUSTOMER SERVICE! more

The company is very customer service driven. Drivers are very professional always on time with a very pleasant attitude. Cars are nice and very clean, music and drinks are provided as you enjoy your ride. We have used them several times and have never been disappointed. It is easy to recommend this service to everyone. Everyone is so friendly and eager to assist in any way possible, I was amazed. Anyone who deals with these people will understand what I'm talking about. Pros: Very courteous, On-time, Fair pricing Cons: No TV in my car, No female drivers more