Okay, so I know most people don't write about software companies this way, but after we started to use Needles, which is a customizable software for the management of cases. We're not a law office, which seems to be the bulk of their users, but we are a professional services organization with complex, multiple clients. Each of our clients requires a lot of detailed information tracking, as everything is project based. Needles helps us log in communications, papers, etc. that come in and track them. There's a to-do list which is designed for attorney's so they don't miss important filing dates, but we use these so we don't miss other important obligations that are deadline based.
Having used many other larger software products before (this is my first case management software program), hands down, their support system is exceptional. I love this software!
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