I have been using Natures Own since last November and have been dissatisfied with the results since March, around the time the growing season would have begun. I must say, I had faith in them since we had had success with a similar company in the Dallas area before we relocated. I kept waiting and waiting for the results I was sure I would see but which never came. Each time I called to cancel the service because I am unhappy with my ants that won't go away (they just move every time they are treated) and my grass that is thinning daily and brown underneath, Natures Own suggests one more thing to ""try."" I must admit, I was willing to try each and every suggestion since I really don't have the time to do research on a new company nor do I have the time or inclination to do it myself. Their recommendations turned out to be ""upselling"" on the part of the company because somehow each thing they recommended was conveniently (for them) not part of their regular service. (The only recommendation they made that did not result in more money paid to Natures Own was to increase watering times - at this point, I water so much I am growing more mushrooms than grass...wonder if they are getting a kick-back from the city...but I digress....) One Saturday morning, my husband and I watched the technician walk one time around our entire yard applying the fertilizer so thin you would easily take 2 - 3 steps before seeing another pellet. This clearly did not even reach all areas of the yard! The final straw, however, occurred about 3 weeks ago when a technician called to say he had treated the yard and was leaving the bill on the front door. I asked him three different times in three different ways if he was done completely and leaving and he assured me that the treatment was finished. I promptly told him that next time he might want to check the gates before telling a homeowner he had completed the service because I was out of town and the back gates were both locked, thereby proving my husband right as he had been telling me for some time they were not servicing the yard at all. If it were not for the ""bill"" left on the front door each time, I would wonder if they had even driven by the house at all! Unfortunately, I have been trying to cancel the service for good since then and cannot seem to get to the right person who has the authority to do this. I am told I am under contract, however, I have asked for an email of this contract which I have yet to receive. I am told the service manager has to view the yard before we can cancel and devoted an entire Saturday to waiting for him however, he was a no show. I would strongly advise anyone considering Natures Own to look elsewhere for service. Not all their technicians are worthless, and I have met a few who really knew their stuff. I don't know if they are not training properly or just got lucky with a few actually good employees, however, my experiences with them were very bad overall. It's not worth the headache of trying to watch them to make sure they are doing their job. Just hire someone else.
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