NJ Hercules Movers, New Jersey Moving Company

What can I say... we had to arrange a move from east to west coast on short notice. These guys came in with a quote that was way under their competitors. I should have known it was too good to be true. What went wrong? Pretty much everything. On move-out day, the movers showed up 3 hours earlier than we had been told the day before. They were pissed that we weren't quite ready. The driver, Dan, was consistently grouchy throughout the subsequent 3-4 hours that it took to complete the packing and load the truck. Also on move-out day, our ""binding"" estimate turned out not to be so binding after all. Once the truck was packed, they wrote up a new contract with a higher price and made us sign that. Could we have fought them about that? Maybe, but we were too exhausted, and big grouchy Dan was a pretty intimidating guy to have to argue with. So we let it slide, telling ourselves that if it was the biggest of our problems we'd be content. That's when the trouble really started. Our stuff was supposed to get to CA within two weeks at the outside. It ended up taking more than a month. During that time we were repeatedly assured that it was on its way and would be with us soon. Right... Finally, on move-in day, two computers, two beds, and several boxes were nowhere to be found. ""Misplaced."" Over $5000 worth of our stuff... vanished into thin air. We never could get a straight answer out of anybody about what might have happened to it. The guys who actually delivered our stuff were some third-party company, no relation to Hercules. Evidently Hercules contracted out the cross-country portion of the move. This provided them with all the cover they needed to deny culpability for the problems and lost items... everybody blamed somebody else. Also, when our stuff arrived it came in a small truck: they had loaded it off the big cross-country rig on the pretext that they couldn't drive such a large truck to our apartment complex (though I later saw exactly such large moving trucks come in a couple of times). I was told this was standard procedure and that they would normally charge me an extra $700 because of it. They ended up not charging us that extra money because of the extreme delay and the ""lost"" items. Am I supposed to be grateful? Finally, some remarks on specific Hercules employees. Our moving consultant was named Elan. Seemed like a friendly guy. Too bad every word that came out of his mouth was a lie. He lied about the cost, the timing of delivery, the safety of our belongings while in his company's possession, the mode of delivery, his company's professionalism when handling problems. Etc, etc. Every time I called him with any question (e.g., where is our stuff? after it was weeks overdue) he would put me off with bland reassurances that amounted to nothing. Watch out for this guy. Nathalee, the person who answered the phone most of the time, was similarly unhelpful. She was courteous and talked a good game about helping us with the problems that we encountered, but still nothing good came of it. Adam, some type of manager there: same deal as Nathalee. Nice over the phone but not really interested in helping us. Ultimately no one took responsibility for any of the problems. The most we got out of them was a couple of insincere apologies. Oh, and if you take a look at what most of the 5-star reviews have to say about this place, I think you'll agree that they don't come from actual satisfied customers. Just Hercules trying to buff up their image with bogus reviews. more

Everything went smoothy with my move. The movers were on time and the office staff quoted me properly. I will recommend Hercules Movers to all my friends and family. more

The movers were amazing. From the moment they arrived, until the last item was removed from the truck, they took pride in their work. They were professional and efficient. I spent exactly what I was quoted.\r Great movers! more

I'm so glad that I researched this company and did not go with my original choice of movers. Hercules Movers is rated A+ with the BBB for a reason. The movers packed my furniture with pride and nothing was damaged in the move. The office staff was on target with their quote. I will recommend them to everyone.\r more

Truly an A+ company. Their movers were patient and made my move from a house to an apartment stress free. It was difficult downsizing but the movers were sensitive to my situation. I will recommend Hercules Movers to my family, friends and co-workers. more

There were no surprises on moving day. My move went smoothly and the movers were experienced in taking care of my furniture. Everything was properly wrapped and delivered without damages. The office was organized and the cost of my move was right on target. more

From working with a knowledgeable office staff, to great movers, Hercues Movers surpassed all my expectations with my move. Movers were efficient and on time. The last time I moved, the movers arrived 4 hours late and it turned to be a horror. My move with Hercules Movers went smooth and efficient. I will only use them for my future moves. more

Competitively priced and very professional. The movers were on time and my move cost close to my estimate. Will use these guys again! \r more

I can't believe that my complicated move went so smoothly. I had a few stops and everthing went as planned. The movers were efficient from the time they loaded the truck to when they unloaded at the final destination. I will recommend Hercule Movers to all my friends and family. I will call Hercules Movers for all my moving needs. more

I can't say enough about this company. The office staff, especially Nathalie, was very professional. The movers were on time and efficient. The rates were very competitive and they are an all around great company to deal with. more

The movers made this 10 hour ordeal as easy as it could possibly be. They arrived on time and immediately went to work. They were very fast. I expected their energy to die off but it was consistent to the end. As difficult as a move can be they actually made it pleasant. They worked really well together and seemed to care about one another. They always kept a balance of efforts going. I was very impressed.\r At the end, I was absolutely surprised at the level of honety with which the forman handled the fact that I had forgotten that I gave you a $50 deposit. He called the other two movers in and explained that I said for him to use that money towards a good meal on their way home rather than deducting it from the total. I will recommend your company many times to many people. I give it 5 stars from the way Nathalie handled the arrangements mad two days before my move, to the actual move. I am so pleased and thank you for making this as smooth as possible. I will use you again for sure. I'm so glad I cancelled my previously booked movers after reading bad reviews and went with your company. Keep up the excellent work - it restored my faith that there are good peopl doing good work in this world of scams and rip off artists.\r more

Hercules exceeded my expectations in every way...from Nathalie's excellent customer service..answering all my questions and rearranging the move time to the 3 guys who finished my packing and moved everything on such a nasty day in the rain. \r I was really, really pleased with everything. The guys were great... so efficient & careful and very nice. As a single father of two small children, doing this move on my own, I really appreciated the professionalism of Hercules Movers. You can be certain that I will recommend Hercules to all of my friends who might be moving and I will certainly use Hercules again the next time I move. more

We were very pleased with the movers. All three were polite, nice, courteous and fast. Moving is such a tough and emotional experience... the guys made it easy for us. I am so pleased and feel so fortunate to haave had such a good experience. Many thanks for all of Nathalie's hard work in walking me through the steps. I am going to let my Dad's realtor know that she should recommend Hercules Movers to all her clients. \r more

We couldn't be happier with the move! The guys were awesome, they took exceptional care in moving my stuff, took the time to properly assemble and set everything up, and were very courteous, patient and helpful. I would recommend Hercules Movers in a heartbeat to any of our family or friends. Great Job!!! more

The movers were great. From the moment the foreman signed in til the last item was removed from the truck, the crew was professional, courteous and sensitive to the fact that moving is a stressful time. I would recommend Hercules Movers to all my friends. more

I was extremely pleased with the outstanding overall service that I received from this company. The office personnel was very effecient in assisting me with my move during this very stressful time. The estimator Adam was very real and fair with his quote, the movers were very careful with extremely fragile items and were still very effecient. I felt as if they were moving their own furniture. I would surely recommend them to others. more

We were promised by the salesperson that our stuff will arrive safely and he re-emphasized that the doors for my beautiful brand new stainless steel fridge will be takes off so that it doesn’t get scratched. He also stated that when accidents do happen which we understand that they do, that he has people he knows who can fix things so that his customers are satisfied. Unfortunately we believed him. My fridge was literally squeezed through the door to my old house. The doors were not taken off and all three doors were horribly scratches and dented. We called the company and were given the run around for 6 weeks now with no changes at all, no one to fix it or even look at it. In addition, my pedestal was not packed well which we were promised that everything that fragile will be crated so they assure that it doesn’t break, none of that happened. Things were shoved in boxes with paper around it. Of course not sufficient to cushion a very fragile pedestal, it was in pieces when they brought it out. Last on the list, one of the movers actually stated to us that a blanket that was put into one of the final boxes that actually belongs to my baby is very nice and looks expensive. Well that blanket was never found after that. I did unpack everything and the blanket is gone. Not only careless but thieves as well. Please reconsider before you use them. They might give you a cheaper price than a lot of the other companies to get you to go with them, but you will lose much more than the difference in price between this one and the more expensive moving company. My fridge alone was $4000 and to replace the doors on it, it will cost me $1200. I will never use this company again. I moved 4 times in the last 10 years and never had such a bad experience. Please be careful. more

Their project manager Elan reviewed my stuff to be moved from Princeton to Baltimore and confidently conveyed that that move out should not take more than 2 hrs and with a roughly 4 hr drive time and a 9 am start i should have no trouble meeting my 4:30 pm cutoff on moving into my Baltimore apartment. On the day of the move the movers showed up at 10:30 and took 3.5 hrs to pack and of course didn't make it on time at my Baltimore apartment. As a result I had to pay $600 extra to have the move in completed next day. Also I was squarely blamed for the fiasco!!Elan also suggested I try bribing the front desk and garage staff at my apartments to let me move in!! Finally on the second day when the guys were supposed to show up at 8:30 am they finally showed up at 11:30 am!! After their drop off I found they had managed to impart multiple scratches to my new bed frames and had bent some of the bed base frames of my second bed..of course i was told that i could try talking to Elan but the company policy would mean they would take the furniture back with them and monitor the damages at their end (thus leaving me without my beds for don't know how many days!!) All in all I felt these guys promise something and deliver absolutely nothing close to that.They sub contract their moves and are not in a position to vouch for the efficiency of the guys actually carrying out the move. I would never recommend these movers for any moves (and they are not inexpensive; they charge ~ $110/hr). Also make sure you are not swayed away by the smooth talking agents like Elan, who will talk about their integrity and professionalism and future business plans to gain your confidence but would do nothing to help you have a stress free move!!! more

Hercules guaranteed me a 9-10 a.m. pickup and did not arrive until 2 p.m. I scheduled my pickup several weeks in advance of my move and was appalled to learn on the day of my move that Hercules changed my pickup time. Moreover, had I not called the office, no one would have notified me of the time change. It was a tremendous inconvenience and pretty much the last thing I wanted to worry about when moving. Although the movers themselves were competent, I do not recommend Hercules because the office was incompetent. Pros: The movers put in a good effort. Cons: The office did a terrible job coordinating my move. more

Very pleased. Moved five times in metro NY area with them. No nonsense. preferred when they had a flat rate but their estimate came close to the actual price when per hour. My only complaint is you would have to add insurance or its only insured by weight. they dont care about scratches on ikea stuff. but my previous mover broke a large stereo and only offered me $20 for it so they all kind of stink like that. Overall very happy with hercules. Pros: good value Cons: poor insurance more