Myers Carpet - Atlanta

Service is very poor. I was scheduled to have carpet installed this morning at 10:30, and when the installers did not show up by 11:30 I called the store. Apparently without even bothering to see where the installers were, the sales rep said that they were ""on their way."" I called again at 12:30 and they are ""on their way."" It is very frustrating to have to take a day off of work to meet a provider who is so disrespectful of your time. At this point, it looks like I will have to take another day off to get this carpet installed. more

This is where I always go for my carpet in my house and office and I have never been disappointed. Myers has excellent prices and abundant choices. Recently I needed carpet for stairs in my house. While at Myers ordering the carpet, I realized that I could also get an area rug made for a room where I have not been able to find anything in the stores. David Patrick, who has always been great in working with me, patiently helped me in choosing a material and working on the details. He even came up with a thread I wanted for the binding to meet my specifications. (I'm particular about certain details.) The carpet was expertly installed (a stripe which can be tricky) and the custom rug was perfect for the room. I was so happy, I took photos and sent them to my friends! more

Good selection and prices, but the sales person was very short and rude. He was bothered because he had to ""explain things multiple times"". We were hesitant to pay before the carpet arrived, so we could look at the patterns again. We were told the bulk carpet rolls would come in 2 weeks (the salesperson debates this date, but we have him on our voicemail). It arrived the very next day, and contrary to what we told him, he went ahead and charged our card. When I called to express my displeasure, among other a few other unpleasant issues that occurred, the salesperson got so flustered he essentially hung up on me. Not good business in these times. Not that we did much more than waffle a bit, but I'd think a salesperson would take a heck of a lot more customer grief before they resort to this attitude. Pros: selection, cost Cons: customer experience more

Very good selection of any type of flooring. High end wools rule the showroom. Customer comes first. Professional installers, all CFI certified. The history of Myers starts with the first retail carpet store in Dalton, Ga. the carpet capital of the world. Tracey Dean was my rep and she was great. Look at the custom rug department!! Pros: Prices, selection, installers, craftmanship, Salesreps expertise, history in flooring business Cons: none so far more