I called @ 0900 on a Sunday morning to request a plumber. The person I spoke with said that the guy in my area was on a job and sould be over within an hour. She took my information & that was that.
About 5 hours later I called back. The girl in the office apologized for not getting in touch with me; the other job had apparently gone south. She said she should have called me.
I agree; she should have.
While I was on hold she called the plumber in the field & then she came back on & told me he was en route to my house.
When Dan showed up, he was extremely courteous & professional. He put booties on his shoes before he came in, which I appreciated; it seemed like a good indicator of a professional.
Dan came in, I showed him the problem & told him what steps I'd taken already. He reassurred me that I'd done exactly the right things before calling, which was a relief. (I'm not particularly knowledgeable about plumbing. In fact - I know nothing.)
Dan looked up the repair estimate in his book. ($185), then got started. Total repair time: 25 minutes. He then went out to his van to wait for the glue on the joints to cure. I went online & sent some emails. While waiting, I heard water start running in the toilet tanks.
Dan came in & asked me to watch the repair while I switched on the hot-water valve. There was a little drip, which I showed in; turned out to be a loosened nut.
In addition to the repair, Dan noticed that the faucet fixture to the kitchen sink was loose. He fixed that, made several adjustments until it was just as I preferred. This was done for no charge; I got the feeling that Dan just couldn't walk away from a sink that wasn't completely fixed even if the extra repair was outside of the original scope of the job.
All in all, Dan was thorough, courteous, and professional. A great job from start to finish. I couldn't be happier with the quality of the repair & the conduct of the plumber who did the work.
RESPONSE FROM Mr. Rooter Plumbing:
Thanks Mark for your honesty...think we might need to add more office staff on Sunday to keep up with our growing needs. I agree Dan is a great and professional service technician. Glad we could be of service to you today.
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