Mower Medic

It sure sounds like the positive reviews come straight from the business. more

I will NEVER go back to mower medic, EVER!!!. My experience with Mower Medic in South Jordan Ut was by far the worst customer service experience I have EVER had. They had my mower for over 6 weeks. Never once did they call me to provide a status. If I wanted to find out a status I would have to call them. Every time I called they would tell me that the part had been shipped and it would be there the next Tuesday. Tuesday would come and go and no call and no mower. After 6 weeks of this I finally got upset and said I will pick up the mower today get it fixed. Somehow the part was magically there and they fixed it. They had also tuned up my mower and sharpened the blade for $150. When I went into pick up my mower I said I need a discount for the 6 week delay. The owners daughter started yelling at me stating that it isn't their fault if the manufacture doesn't have the part in. I said you guys either forgot to order it of didn't notice it was in. Long story short, she kicked me out of the store and said she was going to call the cops. They still have my mower and refuse to give it back!!!! What a joke of a business!! more

I used to go to the guy up the road and thought that was as good as it gets until I walked into Mower Medic! woho. These guys (and gals) have all the good brands and are very good at what they do. I was showed up by a girl, she new more about this stuff than I did. I think here name was Brenda. These people have HONDA, STIHL AND TORO. What a great place to shop. Free blade sharpenings for life with mower purchase. Free chainsaw case with a Stihl chainsaw. Plus they fill propane tanks. They fixed my snowblower right up at a great price and fast. like it says on there service orders don't go to the hospital when all you need is a MEDIC more

I am the owner of Mower Medic and I would like to comment on the review left by Richard84. Pros: Great Place For Service Cons: The last review more

while standing in line I listned to them brag about the amount of customers they had. when a man and boy walked in and asked about his mower that had been thier for 2 weeks the owner replied "" I am srry but your belt hasn't come in yet we will try to get it for you on sat. or monday"" the man was obviously frustrated and left saying it's not your fault."" after they left i watched the owner turn to his employee and tell her to order it so they might get it next week. My own experiance is of them promising a new motor on my tiller. when I got the tiller back 1.5 months later the frame had been cut and now falls apart I have yet been able to use it for more than 3 min. without it breaking belts and falling apart.Great moter crapy instalation waste of $500. repeatadly brought it back and was told to ""take my tiller and leave the 30 day warinty was up"". Pros: I saw the owner lie to a customer Cons: wouldnt recomend them to anyone more

great service, small town feel, very good recs. on products, great for repairs, owner is a great guy more

oh my GOSH!!! i was so impressed. the moment i enter i am immediately greeted buy one of the family members who work there. they were so dang nice. they walked out to my car with me and wrote down a description of what i was having a problem with and offered very insightful counsel. now i have to tell you, i was being helped by a girl and she was just so smart.(not that i didnt expect her to be, but smoked me in mechanics) i was presented with a price estimate and was allowed to put a cap on what it was worth to me before i would just buy a new one. not only were they extremely generous with their prices, they packed the service so full it was just worth it. well then... i was told it would be 3-4 weeks(possibly) for completion. ouch! but wait, then i was offered a loaner to get me through this trying time. secondly i asked about a part for my weedeater. her attention was not taken away from me the entire time i was there. she walked me up to the front counter, looked up the part i needed, went back and grabbed it then handed it to me and said ""no problem, we'll just put it on the bill with your mower."" finally when i returned to pick up my mower i was given a bill that was actually less than what i was told. appearantly the problem was a real quick and easy fix so they charged me only for what was needed. who does that? the owner, Ron( no way this guy is over 50 like he says) started my in front of me and offered some useful tips to avoid this in the future. then he bent down and helped me pick it up into the back of my car. wow! Pros: they have people who work there that make you feel like a real person. more

We took our mower in to have the blade and one wheel replaced. That was over a month ago! We have repeatedly called to find out if it is ready. We have left countless messages and never had one returned. We have gone in 4 times to find out the status on the mower, the front desk ladies are very snotty and rude. They act like you are bothering them by being there. They claim to have a loaner mower that you can borrow- we have asked for it 6 times. It never seems to be available! I went in again this morning and it took them 15 minutes to even find our invoice, and then another 10 minutes to figure out that my mower was not yet ready. At this point, I just want my mower back. I will NEVER go to Mower Medic again!!! Pros: location Cons: customer service, speed of work done, overpriced more