I hired Jim Warren to replace a water heater. He responded immediately when I called and got me a price for a heater, $290. I accepted this and he came out with it. He told me that his rate was 75 dollars/hour. He used one and a half hours installing the heater and then told me that he wanted $545 for the job. His explanation was that the heater cost 320 dollars, which according to him was 290 dollars plus sales tax. That would give a sales tax of over 10%.
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