Agree totally with the reviews here which mention the snarky, passive-aggressive, bizarre and creepy service at Mott's Miniatures online. If you object to anything at all about your transaction with Mott's Miniatures (or even have a normal question about, say, quality or schedule), expect long, torturous, inappropriate emails in response, rife with ""legal"" language from this weirdo who is convinced he is a whiz re: all things law and possibly a member of the Federal Trade Commission. But no solutions, not ever. He routinely sends incorrect or substitute merchandise, then spends loads of energy arguing about his ""policies"" that you ""agree to"" when you purchase from him. The net of these policies is this: He'll send you whatever the f*&# he wants to (with enormous shipping and ""handling"" costs -- I truly DO NOT want to picture the handling), and if you complain, you are responsible for sending him a bunch of information he already has (tracking number, item number, etc.). If he approves of the way in which you send the information (this can go on for weeks), he will then let you know that you will not be able to return or exchange what he's sent you because.... See above. You get the picture. The only reason this loser is still in business is first-time customers and customers he hasn't screwed over yet. Believe me, if you order from him and then receive the wrong thing (highly likely), you will never see your money again. You WILL give up -- He is that relentless and unsavory. Go elsewhere if you'd like a) to receive what you order and b) to have recourse and be treated with respect if you don't.
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