I would just like to say to tomd3636 that after a week long fiasco that I have been reading on line, I am appalled that you would take the time to post this review at each and every web option available.
Why if the service was so terrible did you not just ask to be reimbursed for your drinks and leave? Why did you give the restaurant 4 stars in other review sites.
I assume you won't return to MOTH.
To read the some what childish complaints of other servers being more attentive, did give me the laughs a bit. Have you not been employed at a restaurant before? In ALL larger establishments there will be a Food Runner. A person who does just as the title suggests. In all larger establishments there will also be a Busser. Whom does just as the title suggests. They bus around getting things that servers can not get to when they are running all around themselves.
At ALL Establishments there will be a Seeting Chart. This divides the areas of the restaurant into numbers and colored areas so that servers can try to stay in one area. Now sometimes this doesn't work. Say... 2 servers have left already and a second rush comes in. The Dinning rooms, (if there are many) are full and the 3rd and 4th and 5th servers may have risidual tables that were not in there assigned section. This results in a server busser and foodrunner trying to get from one area to another. All the while patrons will continue to ask the wrong person for drinks and needs that only a server may have jurisdiction to preform. So if you ask a busser or food runner for something, they have to tell their server in person as they pass by. The server has to remember return to the computer and punch it in. Now, if all this is happening and the server is asked a question by another table mid stride... Well imagine for a moment to be in the other persons shoes.
Now none of this may be an excuse for bad service. Even if one is burned out, one should explain to their tables that it is very busy and they will try to accomidate your needs even though the establishment may be understaffed. BUT... as a former server and frequent patron, I have NEVER! had bad service in my life at a restaurant. That is because when I see that a server is running all around, that the restaurat is full and the looks of stress on all the employees, I try to imagine how that person feels. Tom I am sure you have had hard days at your job and snapped or been alloof.
From this servers reponse on city search she is in her third year at Law School. Or maybe she just received news that should would illegally have to pick-up the tab for a dine-and-ditch. That's a heavy sum. And a few things that would make anyone a bit grumpy.
The saddest part of all, is that because people are to obstinate in their experiences someone is fired. And after 8 years of service. Wow.
I hope everyone can learn a lesson from this tragic story.
Tom, if that was you, if you had met a customer, or client, that had acted out against you, and your employment was put on the line, would you blame yourself or the client.
I think we all know the answer to that one.
People should be kinder and more understanding to eachother. Next time you have a complaint. I suggest you just ask for a return on your bill before you order, and leave.
more