I will not be going back to that place not even with my dog needing the post procedure check up that I paid for in advance. When I went in with an emergency I was treated to a long list of services that the hospital offers instead of the Dr addressing the issue that had us go there. I do not appreciate up selling especially when my dog is standing there and in pain. I left my dog there and upon returning to retrieve her I was greeted by the Dr. who informed me that she may be in need of surgery that would determined with the post procedure check up. Then came the bill for that day $460.02. I had a coupon for 50% off ""all services"" on the first visit. It was my dog's first visit and the coupon with no expiration date was refused as being ""old"". The coupon which if applied would have had us back there every month for the rest of my dogs life (she is 3 1/2 years old) was not honored by the very issuer. My dog needs her shots, and there is the possibility that she may need to undergo surgery, and she will need to be seen monthly and the Dr. threw away any possibility of future dealings with her or the hospital as a consequence of her lack of respecting a coupon without an expiration date that she put out for clients. Additionally I called the office on Thursday the day after my dogs treatment and asked them to have the Dr. call me.........it is now the following Monday and no one, not the Dr. or any member of her staff has called me back. Is this what you want for your pet(s)? I may have lost $230.01 because her interest was in keeping the money that day but she lost ever so much more, years of $$$$$$ that would have been flowing in monthly. Once in a while you give a little and wind up getting a lot back but it is the difference in thinking about the here and now and the bigger picture of what the future will hold. For my dog I want competent, first quality CARE. I want a CALL RETURNED, there were issues and I had to resort to going online to get answers to care for my dog's issues. I don't think my dog's care should be a research project online but she couldn't be bothered calling me back. Oh and when I called to ask the office to have her call me......they didn't even ask how my dog was doing. So save yourself the aggravation, the stress, the anxiety and find a Vet that puts the care and well being of pets before the almighty dollar!
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