They were on time and available for the initial call, but that was the only positive. After the initial call, we were told that we needed a part and that the tech would be out to install it the next day. Two days later, we called the office, and he was supposedly out sick, but would be back the next day. Again, two days later, the office said he was their only guy and could get to it in a couple of days. It's been 3 weeks, and we said nevermind with these guys. No phone call, no explanation, no part, no heat. Good thing we have two furnaces or we'd be frozen!
Pros: On time for initial diagnostic call
Cons: Never showed up for second call, even after numerous phone calls....
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