I have had some of the greatest culinary pleasures dining at Mint Leaf Coral Gables ... but such was not the experience at the Brickell branch. Last Tuesday morning, one of my colleagues called me to suggest we go to lunch at Mint Leaf Brickell, finally having been told that the doors were open for lunch. And so four (4) of us sauntered down, entering through the doors at 1:07 p.m. We were sat down quickly and the waiter came by to take our drink orders. After a few minutes, the waiter came by to take our lunch order.\r
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Our lunch order was not complicated: 1 order of naan, 2 orders of vegetable samosas, 1 butter chicken, 1 chicken tikka masala, 1 curry chicken, 1 lamb korma, 2 orders of basmati rice, 2 diet cokes and a mint tea. And so we began waiting for our lunch. The diet Cokes and the naan came first, about fifteen minutes after our order had been taken. And then we waited, and waited and waited some more. Finally, after 35 minutes waiting for our vegetable samosas, our samosas arrived! But, they were quickly taken away as they had been delivered to the wrong table. And then we waited some more and some more. 45 minutes after our order was taken, one (of the two) samosa orders arrived. Except, it was filled with lamb! And still a second order of the samosas was missing. I communicated this to one of the six (6) different staff members attending our table and hoped it would be rectified. 53 minutes after our order was taken, the second order of the samosas arrived. And, yet again, these too were filled with lamb. ONE HOUR after our order was taken, the vegetable samosas arrived at our table. Upon biting into one of them, I found the filling to still be cold ... they had not been properly cooked.\r
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I thought our problems would be over ... and then our main courses arrived. Well, someone's main courses arrived; they certainly weren't ours. THREE of the four dishes we ordered were incorrect. Instead of the tikka masala and the curry chicken dishes we were served the saagwalla and the "mint leaf" jalfrezi chicken dishes. Instead of the butter chicken we were served .... I don't even know what we were served (and subsequently I would find out no one at the restaurant knew, either)! First off, it wasn't even chicken, it was lamb. So, I called the waiter over. When I asked him about our dishes, he said that it was what we had ordered. When I asked him about individual plates, he kept insisting that I was wrong. Instead of taking the dishes back to the kitchen to find out what the dishes were or calling someone over who had knowledge of what the dishes were supposed to be, he kept insisting that I was wrong. I may not be Indian, but I've eaten at enough Indian restaurants in New York and London to know what chicken tikka masala, butter chicken and curry chicken are supposed to look and taste like. We then called the manager over to complain ... and all he could do was smile and look at the dishes. However, he did state that the waiters were unfamiliar with the dishes and that they were unfamiliar with the "different language" of the dishes. In all honesty, why are they waiting tables, then? If they do not know what the dishes are supposed to look, smell or taste like ... they should not be waiting tables at an Indian restaurant. In fact, one of the best waiters at the Coral Gables branch is a young American man with no Indian heritage. The manager could also not identify the mystery dish. When pressed what meat the dish contained he said, "I guess it could be lamb." But, I ask you, what other meat could it have been? Unless things have changed radically, I do not know any Indian restaurant that serves beef. And so the manager walked away. Pretty much unapologetic, pretty much uninterested in the fact that we had to wait an hour after our order was taken to see any food; in the fact that we'd been served the wrong appetizers; in the fact that three out of four customers at our table had been served the wrong main dish (what if any one of us had been allergic to any of the ingredients in the dishes we WERE served?). No effort to rectify the situation in any way, shape or form -- no coffee on the house, no reduction in the bill for the lack of service received, nothing! This does not conform to the treatment I have received at the Coral Gables restaurant (or any other restaurant, for that matter, not even McDonald's).\r
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We finally left the restaurant one hour, thirty-five minutes after we had arrived ... unsatisfied with our lunch, utterly heartbroken that we had not received what we'd paid for and, to boot, late to return to work. And so, sadly, we will have to consider whether we return to the Brickell branch ever again. I may still, for I believe in second chances, but I know my colleagues will probably not.\r
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I tried communicating with the owner, to whom I sent the above review the same day; we spoke briefly, but he was too busy to attend to me and said he'd call back. I'm still waiting ...
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