We would like to bring to your attention one of the most unpleasant experiences we had at the Mimi?s Caf? located on 1200 El Paseo De Saratoga, San Jose, CA. The incident happened this past Mother?s day. We, a group of 3 families with a total of 11 people, went for brunch to the Mimi?s Caf? at the above location. The brunch was supposed to be a Mother?s Day surprise from the children to each of their respective mothers. One of the children called the Mimi?s Caf? the previous night to make a reservation and the employee informed him that they do not take reservations for Mother?s Day. Therefore, he went early in the morning, stood in line, and put his name on the waiting list. He was told there was a 2-hour wait. He returned with us after around 2 hours. When we got there we were told there was still a 20-minute wait. We waited patiently and finally our turn came and the assistant manager Thomas came out and called one of our last names. The minute he saw us his displeasure to serve us was readily apparent from his demeanor. He immediately complained that we were a party of 11 instead of 10, as we originally anticipated, when other restaurants would have readily offered an extra chair to deal with the unforeseen situation.
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