What a disaster! Save your time and money, go elsewhere!! Here's my story so you can avoid getting the same treatment.
Found them through an internet booking company. Was a gr8 price for Burning Man festival.
Came to collect and the driver's air conditioning didn't work, wait or go? driving through the desert without air conditioning was a bad idea!! During the RV check the fridge door fell off, they used a piece of wire to fix it. Didn't close properly, food never cooled, less shelf life! The outside was still dirty. We were on a mission and couldn't wait around for 2 days to get it all fixed. Try finding a replacement RV anywhere on the west coast the day before Burning Man starts! also lose your entire fee. Trapped!
They take full payment 30 days before the booking and you lose it if you cancel!! yikes. i was double charged the pre-paid $250 cleaning fee between the internet company (who transferred fee to MetroRV) and Metro RV, which took about 20 emails and 4 calls for Metro to finally agree to pay back.
Amazingly nothing else broke down on the trip, with the exception of the main door lock hinge, so we couldn't lock the RV. Joy! And the spare key being bent and therefore useless.
Upon return there was a small (size of a quarter) scratch from a bike handle on the rack at the rear of the RV. Metro provide a quote from their own service dept of $359 including 2hrs at $120 /hr. As if the service guys are making more than $20hr. Rip off, and i was refused a 2nd quote from an independent provider. Note it is just under most insurance deductible amounts so that they don't have to deal with an insurance company!
Finally, 'le piece de resistance' of my DISertation! Metro RV state return of the $1000 bond within 15 business days. I called the accounts department after 18 business days and nothing done, told they will process today but it may take 3-5 days to show up on the card. 5 business days later i check and sure enough no refund. Call them again and told ""i'll call you back in an hour"", no call back. Call again in the afternoon and the accounts person is at lunch, but the customer service person says she will do it, and i should relax and not worry about it. Get the sense i'm getting the run around.
Here's a little diatribe of the conversation with the accounts dept.
Called the next day at midday and told that it was processed an hour ago but it won't show up on your statement for 2-3days. Can you send me a confirmation, Sorry i don't have an email service. Their customer service department does. So now i wait to see if it actually comes through.
Why wasn't it done a week ago when you said you would run it then?
Because their policy is to only return deposits to a set amount of what's left in their bank account, once it hits that limit the unpaid returns wait till the following week. The use it to cash flow their dodgy business. Ahhah! improper practice under fair trading, a breach of their lengthy rental agreement, no recourse for the customer but to be expected in this economy.
Over and above the issues outlined, the customer service was dreadful, i felt like i had to earn the right to be a customer, anything i asked for was a hassle or met with resistance. The product quality for the money paid was poor.
If your thinking of using Metro RV best avoid as it'll likely end up costing you more in time, stress and $'s than the bargain you were hoping for.
If you are thinking of renting from Metro RV then think again, because it will end up costing you more in time and $'s than you bargained for.
Pros: Zero
Cons: Thieves, Rude and agressive
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