Metro Ford, Inc.

I was in the Metro Ford Service department last week July 17th and was impressed with the service manager ""Brent"". He was extremely helpful, open and honest. They were swamped and he told me when they could get to my vehicle. He helped me get a rental as we were traveling through Kansas and then called me to update us on the repair progress. It was ready when promised and the stressful experience of being broken down on the highway was made much better by an attentive , courteous, professional. I can't do much more than write a favorable review and say THANK YOU TO METRO FORD and Brent. \r Best Regards,\r George King\r Parker,CO more

Very good People to deal with. I have bought several cars from them over the years and I can tell you that they are damn good people to deal with and I will always do all my business with them. I would send anyone and everyone I know to them because I know they will be treated very well and with respect. more

Very nice people. I have bought 2 cars from them in the last 3 years and even brought my grandma and mother up there to buy as well and we were treated very very well. We weren't treated like dumb women who didn't know anything. We were treated with a lot of respect and we always felt like we got a great deal when it was all said and done. Those people were very straight forward and fun to deal with. I would recommend them to anyone if they are in the market for a new car!! more

The absolute best dealership I have ever dealt with!! I have bought 5 cars and a motorcycle through them and they are upstanding people that are straight forward and honest. I will do business with them for the rest of my life. We need more dealers like these people. They truly are the good guys!! more

I can't believe these people are still in business. Bought a used Dodge truck last May. They were supposed to inspect it, install new struts, repair the emergency brake and fix the lock on the drivers door. They kept the car past the three days I could have gotten my money back. Salesman said the AC just needed freon - another lie. Driver's door continues to fly open on right hand turns. Emergency brake is still unusable. The door trim has now fallen off of both sides and the estimated repair cost for the AC is $1100.00 It took almost two weeks to get the title from them. Reported it all to BBB and State Attorney General's office. Nothing. I sure hope this helps somebody! more

Had what i was looking for and was set at a reasonable price. more

If your looking for a wonderful experience trying to buy a car METRO FORD on noland road in independence missouri is not where you should go in my opinion. I told my sales azzhole before i went out there i was on a budget and what i could spend and then told him again the first day i went out there after 6 hours of BS i left the lot with no car and a bad taste in my mouth. After having my credit ran by a friend at another lot i realized they were full of shyt and just want more money from me. So i contacted them again feeling very confident that i could get the car i actually wanted the joker told me they were having some special deal this weekend and id prolly be able to do it then the azzhole comes back with his manger the "skinny azzhole" and he informed me i needed 8000 cash to get in that car. My asking payment was 350 there lowest on my 1st visit was 410 and then all of the sudden i need 8000 to get the payment where i needed it??? 8000 dollars to come down 60 bucks??? How the he more

Feel taken and ignored, was not a pleasnt experience, I would not recomend them to anyone anytime, they basicly stood right there and lied to us but they go the deal made wich is all they care about. Will never shope there again, will never recomend them, if I could give them a -star I would, the car itself I do like and recomend but use another ford dealer more

Best Dealership Experience I have ever had! I had shopped all over Kansas City before a friend told me to try Metro Ford. I checked their website to make sure they had what I wanted. I was impressed with all of the pictures and info available and when I called to speak with someone in person, they were so quick to answer any and all questions I had with no pressure. I set an appointment and when I stopped in they were so friendly and knowledgeable. They had the vehicle I wanted ready to go and in only a few minutes had my car appraised and showed me the best figures I had seen ( and as I said, I had shopped around) again with NO PRESSURE! I enjoyed the experience so much that, I recommended two others to buy from them! more

Worst Dealership ever, I mean seriously I saw a vehicle I wanted call ahead to say hey this is what I can afford and if your able to meet that and they said well they can't do anything over the phone, but if you come in then we can see what we can do. I came in same day I called and spent over two hours negotiating the price and went about the amount I was going spend by $1500, so thinking to myself maybe I should really think about this before upping my offer since they want about another $1000 for the vehicle. I decided to leave and went home, the sales men decides to call me about an hour later saying sorry we couldn't sell you the vehicle were going to take a loss so I said ""I went above the budget offer I told you over the phone before coming in and then I was like I can go another $200. Which was putting me at $17,700 and he said it needs be about 18K+, granted it's Valentines day weekend so I had dinner plans. I started receiving calls Monday, Tuesday to increase my offer and that they would sell it to me at $18,500 and I decided I'm really going to think before increasing my offer, then Thursday phone call comes in saying someone about to buy it can you pay $18,800 for it and I was like I'll keep looking. Next day I received another phone on Friday asking if I was still interested in the vehicle and I said ""wasn't it sold yesterday"" and they said ""Yes it was"" and I was wondering why are they calling, and they said coming on Saturday to see if we can get the same vehicle for you we have 17 at the auction for the current vehicle. I agreed and came in on Saturday to see what they had to offer and understanding they knew the exact vehicle I wanted and model and my price range. When I arrived at the appointment to see which vehicles they would be able to get for me from the auctions they said have a seat while we pull the list and look at the vehicles. I sat down they asked what I was looking for pretty much the same thing as the model they just sold minus the extra stuff on it I didn't need and guess what they said can you be in the 20k+ range and I was like, ""Why did you call me back to come in and choose the vehicle if you knew my price range and what type I was looking for and you didn't have it"". Again Worst dealership ever be wary before shopping there, seriously Metro Ford of KC, please don't waste people's time. I also said before coming in that I didn't want to waste anyone’s time if my budget was too low. List of vehicle $19,500. Run while you can!!! more

I recently purchased a new truck at Metro Ford and boy was I suprised! The BEST buying experience I have ever had! Also tried their service dept, and WOW again! They all treated me like family! Love the small town atmosphere! Have bought several vehicles at other dealerships and now I will always go back to Metro for any new vehicles and all of my service! more

I got in touch with Metro Ford over the internet to buy a new Ford Fusion. I emailed back and forth with the Internet Manager - Chris and was treated with respect the whole time. Chris answered my questions quickly and honestly and had most of the deal done before I even got there at the dealership. When I got to Metro Ford we finalized a few details and they even had my new Fusion Sport parked on their showroom floor in their delivery area. They introduced me to their service department, signed me up for SYNC updates and even paired my phone to the SYNC system in my car while Chris was showing me how everything on my car worked. When I was done going over the car with Chris I actually got to drive my new car right off of the showroom floor! That was pretty cool. I was surprised at how friendly everyone was despite the fact that they were all very busy. It seemed like they were really interested in making this an experience instead of something that I just absolutely had to do. If you' more

I purchased a vehicle on Ebay and Metro Ford of Independence (on Noland Road) was the seller. I paid their ?Buy It Now? price for the car. I drove 90 minutes to finalize the transaction and drive the car home and at the very end they tacked on some never before mentioned dealer fees. BUYER BEWARE, if you think you have settled on a price, you have not. Even if it is a legally binding contract like Ebay, they will not sell you the car at the agreed upon price unless you pay their additional dealer fees. There was NO MENTION of these fees in the auction or on the phone when I spoke with the dealer MULTIPLE times. Granted, the dealer fees were $200 and that is not a lot of money considering the price of the car but it is the principle of the matter that made my buying experience one I will not repeat, ever, and I recommend you find a more honest dealer. THESE ARE THE PEOPLE WHO GIVE CAR DEALERS A BAD NAME. Pros: They had the car I wanted, the finance girl was very nice. Cons: The sales staff are lying dishonest people more

This was the best car buying experience that I've ever had, and I've been buying new, domestic and foreign, cars for the past 40 years! Everyone was genuinely nice, attentive, knowledgeable, and I never felt pressured. However, best yet, their price beat everyone else's. Their service department and personnel are top notch. I really can't say enough good things about Metro Ford (and no, I'm not a relative of anyone at this dealership). more

This is our second vehicle from Metro Ford. Always very please with the personal and they way they handle business. It is know wonder Ford was not in trouble like the other car manufacture. Their people care how they make cars and the dealers take care of the people buying them. Metro looked until they found the vehicle we were looking for. Have not had trouble with the first mustang bought in 1999 and the new sport track adrenlin bought this year. more

I had taken several vehicles to be serviced. As soon as you arrive they say hello be right with you or How may we help you today? They take excellent care of their customers. When you pick your vehicle up, they even valet it to were you are. I would go back any time. more

I had a wonderful experience when I purchased my new Mustang. I had a very specific car in mind and they worked for several days to find me the exact car that I wanted. They drove all the way across the state to find the car. The saleman wasn't pushy and he worked with a very picky buyer! Great experience and will go back! more