Mervyn's California Department Stores

I agree that Mervyn's Department stores has great sales and quality merchandise, however, the customer service at the Lakewood Mall location is terrible. I believe it is a training issue and therefore it is the Mervyns management team fault that customer service is not a priority. The store is also very messy and not just during sales events, again due to the lack of direction and action from the Mervyns management team. I have tried to express this directly to any store manager at the Lakewood Mall location, however, none of them ever respond to the pages from the desperate cashier/sales staff. It is very frustrating to know there is a Mervyns in my neighborhood, but instead drive out to another Mervyns the next city over where customer service is valued and merchandise is always available and organized. more

Mervyn's is the only department store that has the most sales frequently. I always find an ad in the l.a times newspaper at least once a week. I like this particular store because its clean and very organized. It can get very busy on the weekends and parking can be difficult. more

The only day of the week that I usually shop at mervyns are Wednesdays, they have very good sales. I don't bother shopping here any other day of the week because I know I will find what I want on sale on Wednesday. I never have a problem finding parking. more