In having to make a last-minute move, I called several movers that cost less per hour and told me they could do a 9-hour move in 4 hours. Don't be fooled - Mercury Moving was dead-on in their assessment of how long the move would take and how much it would cost. They also arrived on time and finished on time...without wasting any time in the process. What was impressive was that at the last-minute one of the 3 movers didn't make it. I panicked momentarily, thinking I'd wind up paying more due to being one man short. Not to worry: Mercury Moving adjusted my cost per hour and even gave me a slight discount. The 2 movers worked like Trojan horses, and when it was all said and done, my cost was less than I'd calculated. There is no way other companies could have done this 9-hour move in 4 hours, and I know they wouldn't have done as meticulous a job. Mercury Moving took impeccable care of my furnishings, many of which are very valuable and fragile. They also provided impressive customer service: The owner initially called me several times to make sure I understood how he arrived at his quote, and when the 3 movers I had expected turned into 2, the owner called several times to make sure I understood the change in rate and even offered to come help with the move to make sure it got done in a timely fashion! I had a little bit of moving things around to do when the movers left, but what I appreciated is that they didn't use my dollar for little things I could do myself just so they could keep increasing my bill. In fact, they made a point of letting me know what tasks would be an efficient use of time and what tasks I could help with to save time and not waste money. I would definitely use them again. You get what you pay for, and what you pay for with Mercury Moving is top-notch service.
Pros: There are no surprises on moving day other than good ones!
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