Mercier Realty

OK, so when i searched around I found Mercier. I wanted to rent from an individual because I like to get more attention when i pay my bills, but I called Mercier Company anyhow. My experience has been fine. Maybe I have good karma:) but i really like where I live. The parking is safe and easy and i am close to work. more

I've rented an apartment at this agency for nearly a year. I've had some minor maintenance problems (limited hot water, mold around the windows, AC not working on hot days) that haven't been taken care of despite attempts to have them fixed. I understand that sub-par maintenance is part of renting an apartment and that in itself doesn't bother me. What does bother me is that I have always paid my rent on time. I've set automatic bill pay up with my bank to send out the check 3 days before it's due (8 days before a late fee is charged). Somehow, one month my rent showed up one day after the late fee was charged. Not once did Mercier try to contact me to let me know that my rent was missing until AFTER the late fee was charged. I have a letter signed by Cindy Arliss and dated one day after the late fee was charged stating that I missed rent and that I owed $50 + 2$ for every day that I was late. I called and found that my check arrived that same day they sent the letter but that they wouldn't waive the fee. Had Mercier Realty let me know that my rent was missing, I would have driven over and handed them a check. It seems shady that the check took 9 days to travel from my Rochester bank to Mercier Realty, and even shadier that Mercier Realty didn't bother to contact me until after the late fee was applied. At best, Mercier Realty lacks communication with their tenants. At worst, Mercier Realty is deceptive about when they receive check payments. Either way, the tenant is screwed. more

I rented a townhouse from this agency twice, each time for one year. I never had any problems, I only left because I moved in with my boyfriend, but then we broke up so I had to move out. from his place. And I went back to the same building. That was nice. more

I have been a tenant with this agency for over 9 yrs and I have found it to be wonderful. My maintenance issues are handled well with WC and the office site management has been very helpful and responsible. I have lived here once before and never had issues at that time either. Buildings are older but I find well kept and clean. Lawns are kept and property is well kept. Seeing some of the reports here I thought I would just state that I would recommend the townhouses to family if they were looking. I work with attys that handled landlord cases and in my book I find that Mercier Realty is one of the few in NF that I would recommend. PS Cindy has always been pleasant as well from the Rochester office. more

I'm pretty sure I know who you are -your girlfriend had no problem till you moved in. You were very rude. And - YOU were not on the lease!! And as far as the ""possessions"" - you knew they were coming and we recommend (we can't require) you put your things on pallets in the basement. Several of the boxes were empty! Pros: quiet neighborhood, close to ""everything""! Cons: built in the 40's more

When I was looking for a rent this company had a few places to show me. A nice lady helped me with my contract. I never had any trouble with the unit. The furniture wasn't new, but it was all clean. When I come bac next year, I will call them. I saw the other review, and so I wanted to write. Pros: Someone was there 24/7 Cons: not all new more

i had to call the city housing authority on this company for my apartments ceiling leaking and collapsing. They do not properly fix it and just rig it enough. Their maitenance supervisor WC told me during a repair that it ""dont matter because I'm on leased housing"", which I am not! This man also during a repair opened up a pipe full of water on my possessions in my basement without moving it first or even asking me to move my stuff out of his way. This man is a trained maitenance man and he knows that there was water in the pipe, I didnt even get an apology. After I called the housing authority on them this man came over to rig my apartment and made sure to tell me he knew all the people at the housing authority personally. Agent Cindy is mean and cold and very unsympathetic to anyone and talks to you like garbage after you sign the lease, before you sign the lease she is very nice but as soon as you have a problem she talks to you like you are the worst person ever. Do not rent from this company, they obviously do not value your residence in their complexes by the way they treat tenants after the sign the lease! Pros: Thought having a townhouse community would be nice but they dont keep up on them. Cons: everything is a con about this place more