Mercedes-Benz Of Laguna Niguel

thank you for having a very well run dealership w/caring/astaff. a year ago this past dec - i purchased 3 smart/pure cars - two for my granddaughters and one for myself - actually, i traded in a year old smart/passion that i had bought from another dealer when you were not selling them...as i wanted to deal w/you. keane was our salesperson and he did a wonderful job. both of my granddaughters are happy w/their smarts and i have just promised their 1/2 sister that she will receive mine when i pass or decided to quit driving...at 74 almost - who knows...anyway - thank you, again more

I was offered the following warranty materials i.e., service & warranty book, delivery check list and CARFAX vehicle history report. more

My sales consultant was very knowledgeable about Mercedes-Benz vehicles. more

Both Mark Santarello and Ward Church were a pleasure to come to know and work with ... they both created an aura of trust, and I feel both are very nice people at, or away from, the workplace ... I could not have asked for a better buying experience, and I am delighted with my purchase. I have owned over 30 cars, and three MB's, but this is my first purchase from MB of LN ... hopefully it won't be my last more

The employees of Mercedes-Benz of Laguna Niguel respected my time during the purchase process. more

My sales consultant provided me with personalized service and individualized attention. more

Ray Heshemi was my sale consultant for my last two purchases. He listens to my needs and goals and helps me arrive at a fair deal in a very timely manner. I will recommend him and this dealership to anyone looking to buy an MBZ vehicle. more

Was the best car buying experience. Dave Walker and Eddie Hwang was professional and made my car buying very pleasant. I will definitely come back and recommend this to all my friends. more

Our Sales Consultant, Steve Mead, was great. We came in at almost closing time and apologized for getting there so late. Steve said No apology needed! I am here to help you get the vehicle you are looking for. He made us feel very welcome and gave me his cellphone # if I should have any questions. I really appreciated his customer service. Please thank him again for us. more

Russ Ellis was a ten out of ten, makes us proud to own a Mercedes-Benz, much better experience than when we bought a 5 series BMW in 2010 at South Bay BMW more

Mark Hanson was a joy to work with and a true professional. more

We had an exceptional experience with the personnel and purchase processing at MBZ LN. We will return. Thank you! more

This is my 3rd purchase at MB of Laguna Niguel in just under 4yrs.\r Tom Chase was by far the most informed, helpful, humorous and courteous salesman I have worked with in buying a car............not just your dealership but anywhere.\r In fact, he was the best salesperson from which I have ever made any meaningful purchase.\r Your Service and abiltiy to make the purchase comfortable and thorough yet timely is why I will not shop anywhere else for a car...ever! more

Moe Hazem did an outstanding job. He was very informative and answered all our questions in detail. We couldn't have asked for a better representative to help us, and we would like him to know how much we appreciated all of his help. Because of the great experience we had with Moe, we'll always have a Mercedes in the family. I just love this car! more

Our salesperson, Mark Hanson, did an outstanding job working with us and he represented the Mercedes brand very well. more

After leasing another C250 from Fletcher Jones, Laguna Niguel was 100 times better - quicker, friendlier, more efficient. My sales consultant, Duke, was exceptional with the sale, delivery, and follow up, going out of his way to meet my needs. This was was the first time dealing with Fletcher Jones and will be the Last time. Fletcher Jones was not able, or willing to make a deal for my GLK, where Laguna Niguel did without hesitating. This was my third lease with Laguna Niguel and I will definitely continue to come back and recommend this dealership over any other MB dealers. more

We were very appreciative of Tim and Steve's customer service, approach was very genuine and caring. In fact, Steve was willing to drive the car to us so that we could do a test drive since it was difficult to come to the dealership. We felt they both went above and beyond customer service expectations ! more

The staff did a great job before and after purchasing the vehicle. My sales person was Duke. I will recommend him to all my friends who would like to purchase a mercedez in the future. more

I want to thank Malorie & the team for their efforts on setting up an appointment to visit the dealership. It made me felt that this dealership values its potential buyers. more

I DO NOT RECOMMEND MERCEDES BENZ OF LAGUNA NIGUEL FOR ANY SERVICE OR SALE\r On August 11, 2012 I went to Mercedes Benz of Laguna Niguel (MBLN) to get my car washed and MBLN returned it DAMAGED – it’s a Maserati, which I purchased through their used vehicle sales. Part of the deal was “Star” membership allowing free car washes for as long as I owned the car. I’ve taken the car to MBLN multiple times over the last three years without incident. This time, however, the detailer parked the car in a manner that made it easier than usual to exit MBLN without using reverse. I stopped at Costco on the way back home and discovered that the reverse switch, which lets me shift into reverse, no longer worked and felt like it had been forced. I had used the switch to reverse out of my garage in the morning to go to MBLN; it worked. It felt normal. Now I was stuck in a parking lot mid-Saturday with no reverse. There is no other explanation for the reverse switch DAMAGE than abuse by MBLN’s staff.\r I called MBLN to complain and received apologetic assurance that MBLN would take care of the problem. Owing to the time and other commitments, I could not return with the car until Tuesday 8/14 when I agreed to meet with the service manager, Scott. No one called me in the interim, so I brought the car in on Tuesday morning.\r MBLN service had me come in only to tell me that they would consider covering the cost after they talked to a Maserati service center following repair – MBLN could not work on the car. Why I had to drive to MBLN to get this information is still a mystery. Since I had to drive to MBLN, I met the service manager, Scott Parry, and asked some simple questions. If the Maserati service center said that the damage resulted from abuse, would MBLN cover the cost of repair? His response was that it would depend. Before leaving, I called the Maserati service center and asked if they could weigh in on my claim of MBLN’s abuse. Maserati said that they would be uncomfortable diagnosing the cause and that they’ve had many reverse switch replacements for abuse and wear and tear. I explained this to Scott. Scott drew the conclusion that the part was a poor design, defective and that there’s no way I could prove the damage resulted from abuse by the car cleaning crew. I escalated to another manager. The manager backed Scott. Both suggested I or some mysterious third entity broke the part and I was trying to shift blame.\r The repair cost $1,700; Scott returned my voicemail to say that MBLN would NOT participate in paying for the damage.\r In summary; I bring the car for a car wash on a Saturday morning. I can drive in reverse. I leave the car wash. I can’t drive in reverse. I return to MBLN at their request. They tell me:\r 1. Take the car to someone who can fix it.\r 2. They refuse to pay any of the $1,700 cost of repair\r The experience was absolutely disappointing, I’m not going back. Mercedes Benz of Laguna Niguel has successfully crossed me off as a customer for life. \r more