Maui Oil Change & Tune Up

Response to Rick D. … I’m so very sorry that you were disappointed in our business. I believe that the error was mine due to my communication failure. As you stated I asked for the year, make, model of the vehicle BUT I failed to ask for the engine and liter size. When we found out this information, we declined to work on the car because it would not be cost and time effective. For instance, we CAN put in a transmission but DO NOT chose to do so. It would be more cost effective and practical to go to a transmission repair shop to do that work. Once again, I apologize for inadequately explaining this to you. more

I was a repeat customer for years until one day when my wife had a problem with her car and the owner refused to help after she was told to bring in her car.   I called Maui Oil Change & Tune up to check if they might be able to fix my wife's car after providing them with the make, model, year of her car, and what problems she was experiencing. The Maui Oil Change & Tune up employee asked the mechanic if he wanted to service the car, he agreed to work on her car, and made the appointment for the same day. My wife then took her car to Maui Oil Change & Tune up in time to make her scheduled appointment. As soon as my wife checked in, she was informed by Irene, the owner's wife, they would not work on her car.  She said to my wife that, "it wasn't that they COULDN'T work on her car but that they WOULDN'T work on her car". She repeated this statement twice.   After this statement a different employee handed her a piece of paper for someone else who might work on her car.  My wife felt hurt,  confused and discriminated against. This is no way to run a business.   Sincerely, A former customer more

Before I had my own car, I used to borrow my grandmother's. She always expected that if you use her car, you had better return in better condition than when it left. So, I would always do her routine oil change. This is a first come-first served business. No appointments are taken for oil changes. They did it right then and there and the most that I had to wait was 30 minutes. They are located next to Tesoro gas station on the corner of Wakea Ave. more