Matthew Millsaps Roofing

Good: Very fast and convient. Very friendly workers, who explained every detail of their work.. Bad: The prices were a tad bit high, however they were worth every penny. I will never go to another roofing company again. Improvements: None, everything was done in a very professional manner.. Other: Thank you for your services, you will always have an extra customer in me!!!!. more

I bought a house last year and one of the selling points was a new roof installed by Milsap. Surprisingly it started leaking this year. I called Milsap and they came out 2 weeks later. They blamed the window for the leak and told me they will fix the caulk as a service. It didn't stop the leak. We try to call and bring them out now for additional 4 weeks, with no success. No return, no fix. The ceiling is coming down as well caused by the leak and Milsap told me, this is not their problem. more

The salesman gives you a SUPERIOR pitch and then they replace the roof pretty quickly. My brand new roof has already leaked THREE different times. They have "supposedly" fixed it each time and it still leaks. And now they aren't returning our phone calls to have the ceiling fixed where it leaked. They also tried to say that the didn't screw up, but that we must've had an existing problem. Funny, but it didn't leak BEFORE they replaced it. more

I hired Matthew Millsaps in 2006 and gave them a glowing 5 star review right here on Judy's book. I hired them again in 2008 and was not so lucky. I hired them to replace the flat roof over my porch. They did not show when they said they would, did not finish the job and I had to continually call them week after week to ask them to come back. Part of the fix for this roof involved removing and cutting and reattaching a gutter. It leaked onto a step and caused it to start to rot. I called them periodically over three months to come fix this problem and eventually they did show and did fix the gutter, but there was much aggrivation. I had to replace the rotten step myself. Recently, I have noticed that the roof that they put on in 2006 is now leaking too - into my master bedroom. I called them to come out to look at it and they just give excuses and are difficult and rude to work with. I am surprised and dismayed that they would treat a repeat customer this way - especially one who gave them such glowing reviews and was recommending them to everyone I met. After them ignoring my request to come look at my roof leak for over a month, I finally called Owens Corning and got another company to come out and repair my roof and I called Matthew Millsaps roofing to tell them NOT to come out and get on my roof. Three days later, I caught them on my roof. They have much difficulty following directions. I would never ever recommend them again and am very disappointed. more

My roof was inspected when we bought our house. The inspector said to replace it in the next few years before it began to leak, so we did. It never leaked before and NOW IT DOES!!!! I am tired of calling them to come out and fix it!!! They were recommended but they are TERRIBLE!!! DO NOT WASTE YOUR TIME AND MONEY! more

It has been about a year since Matthew Milsaps roofing did my roof. Before hiring them, I had SEVEN roofing contractors come out to look at my roof and give estimates. Matthew Milsaps roofing beat everyone hands down. They were less expensive than the next cheapest roofer and they put on a 30 year dimensional roof instead of a 25 year roof like the other estimates. They were out in a timely fashion - about three weeks wait time. I was ok with this since I wonder about roofers who do not have a waiting list. When they came out to do the work, it was done in one day. I left for work with the old roof on the house and came home to the new roof. There was no construction debris - I haven't even found one nail on the ground. I am very, extremely pleased. The warranty they provide is top notch. They use Owens Corning products. I believe that their best value is the 30 year roof - you may be able to find a cheaper roofer if you do not care about the quality or longevity of your roof. Oh, and it looks really nice, too. :) Very pleased and I recommend them to all my friends who have been very pleased as well! more

I thought they were a little pricey. I would go shopping if I had to do it all over again. When I figured up the labor cost per hour, it was really too much. Nevertheless, they were in and out in 24 hours and didn't even have to work past 5:30. I had to wait about four weeks for them to get around to my house, but they do alot of jobs around Knoxville. The job was pretty professional. There was one place in the back of my house where I thought they should have used step flashing and they didn't, but I haven't had any problems and it's been two years since the work was done. To their credit, they could have really upped my cost by claiming alot more re-decking work than they had to do. I probably wouldn't have contested it. I consider this honorable. My main regret is that I probably could have found someone closer to my home that could have done it sooner and maybe even cost less. But that would not cause me to steer people away from them. They minimized the risk of water damage by only having to leave the job unfinished for one night. more