Matley Robt & Sons

id: 27344844
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146 Main
Westford, MA 01886

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(978) 467-4892
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I should preface this comment by saying I used RM & Sons twice before this with no issues. Perhaps this is my own naivety in dealing with repair people but one of the owners was ...

Robert Matley and son is a dishonest business 3/14/2012

I too used this company and got ripped off. My pump went on my well and he gave me an estimate of $1000 which included the pump and 4 hours of labor. They completed all the work in 1.75 hours and charged me for 9 hours of labor. My wife paid the bill because I was not home at the time. When I complained he told me that he added 4 hours of travel time at $95 an hour. I told him that I felt he was very dishonest and I will not be doing business with him again. These are the kinds of people you want to stay clear of doing business with... I would never recommend this company to anyone! more

Always ask how much things cost... 7/23/2008

I should preface this comment by saying I used RM & Sons twice before this with no issues. Perhaps this is my own naivety in dealing with repair people but one of the owners was fixing some tub faucets at my house, and he had to go get some parts. I said go ahead, so he did, and he came back over 2 hours later with the parts, and charged me for labor on those hours. When disputing the invoice which was almost $600 for 2 leaky tub faucets, I let him know that I felt he was not looking out for his customer's best interests - this was not some sort of emergency. He could have easily called up the supply stores and realized he would have to go 50 miles to get the parts, and call me and tell me that he could go do it at a cost of $$$, or he could order them and come back another day. I would have certainly told him to order the parts, if he gave me that opportunity. But he didn't give me that option, he just went off "with my permission" and accrued massive labor charges for something more
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Owner Message
  • Our customers have come to trust our technicians and the services they provide. Our company is known to be a provider of great service, with courteous employees who believe in going the extra mile to serve a customer better. Trust us to help you with all your plumbing needs. Regardless of the service you need we are here to help. Call us today!

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