Material Direct

We had windows replaced by materials direct in March 2012 and were pleased with them at first. The were prompt to get back to us in the beginning. After have 2 issues with the windows, they were slower and slower to get back to us. Now that we have another issue with the windows in just under 1 year, they seem to not want to deal with us anymore. I have been trying to contact them for 3 months, with calling their main # and a workers cell # with only 1 call back, which went unanswered again while trying to get back to them. In my opinion I would have paid a little more to have better customer service. They are about the worst company when it comes to customer service we have ever used. more

Me and my wife hired Materials Direct to replace some of our windows. We live in a very old home. Built in 1903. And a lot for the windows were the original wood windows. Major cold air coming into our house. We have two younger children. They helped us to just pick the windows where we spent the most time. So we did. We had had several local companies give us bids. Materials Direct has the best product we had seen. They helped us to pick the windows, what to replace our old windows with. My wife doesn't like the look of white vinyl windows. So they gave us options to look at besides white vinyl, such as wood grain printable or stainable. We had to stain them. But at least this way my wife got what she wanted. Our house is a lot warmer now. Glad we decided to go with MD, The owners were just a call away. That meant a lot to use. Our installer Paul was neat and clean as was his helper. We plan on using them for the rest of our windows. GREAT JOB! We would recommend to anyone. Worth it! more