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Martens Volvo Volkswagen

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4800 Wisconsin Ave NW
Washington, DC 20016

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(202) 537-3000
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Reviews
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Best

The service was timely and fully covered what I had discussed with the team representative. He was corteous and accurate.

Worst

Had nothing but bad experiences with Martens Volkswagen on River Road. Incompetent: Did not diagnose the problem; Dishonest: replaced parts that did not need replacing and ...

excellent service again 10/25/2010

Excellent service again from John weir and the entire Blue team. John has a very good understanding of the usage made of the vehicle in question and how to optimize the servicing of the vehicle to meet those objectives. more
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ALWAYS SATISFIED 9/30/2010

Always entirely satisfied with John Wier's service, attitude, approach, & all else; he is precisely what a service rep should be. more
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Completely Satisfied 9/17/2010

As always I commend Martens for their excellent staff at the service department. I've had over 30 years personal relationship and highly qualified respectful staff. It's a pleasure going to the service department more
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quick and effective service 9/7/2010

As usual, thank you for the quick and effective service.Although I wish I didn't need to bring the car in at all, I'm glad that you so accomodating. Would be nice if you brought back the detailing service--I had the detailing done a while back and they did a great job. more
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service was excellent 9/3/2010

The service was excellent but the dashboard temperature gauge that shows the air temperature--not the engine temperature--is about 10 to 15 degrees to high. It was accurate before the service. I'll wait to see if it returns to normal more
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pleasant and friendly atmosphere. 9/2/2010

I scheduled the appt. online and, apparently, even though it still says Wayne Meadows is my rep, Wayne was no longer working there. I had my confirmation printout with me and Peter made sure I was well taken care of, even though it seemed that my online scheduling was unexpected. I also felt that Peter made every effort to listen to my concerns and work within what I could afford yet was still making sure I knew what work was needed. He was incredibly helpful. I feel very fortunate to have had Peter's assistance throughout the process. Everyone else who assisted was very helpful, polite and made every effort to accommodate my concerns and answer all my questions. It was a very positive experience and I am very grateful for the pleasant and friendly atmosphere. more
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incredibly helpful 9/2/2010

I scheduled the appt. online and, apparently, even though it still says Wayne Meadows is my rep, Wayne was no longer working there. I had my confirmation printout with me and Peter made sure I was well taken care of, even though it seemed that my online scheduling was unexpected. I also felt that Peter made every effort to listen to my concerns and work within what I could afford yet was still making sure I knew what work was needed. He was incredibly helpful. I feel very fortunate to have had Peter's assistance throughout the process. Everyone else who assisted was very helpful, polite and made every effort to accommodate my concerns and answer all my questions. It was a very positive experience and I am very grateful for the pleasant and friendly atmosphere. more
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very courteous and friendly 8/30/2010

Mr. Baden conducts himself in a professional manner and explains everything so you can understand exactly what the technican will do in reparing your vehicle. I also like that he is very courteous and friendly. Have a nice day! more
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staff should be proud of their outstanding performances 8/27/2010

It is always a pleasure to do business with Martens. I was impressed with Mario my first visit which has continued over the 8 years that I have taken my car into Martens and met with Mario, Years ago I sent a letter complimenting the person who sold me the car and also sent a complimentary letter about Mario. I do wish my interactions with other companies was as positive as it is with Martens. All the staff should be proud of their outstanding performances. I rank Mario and others I have spoken with or dealt with at the very highest end of the scale. Back to Mario: He is alwyas patient, helpful, provides all needed info and makes me feel comfortable and at home. Hats off to Martens. Gloria Junge more
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pleased with the attenti 8/19/2010

This was my first visit with a new sport wagon and required only a checkup, but all went very well and I was pleased with the attention i received. more
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outstanding performances 8/18/2010

It is always a pleasure to do business with Martens. I was impressed with Mario my first visit which has continued over the 8 years that I have taken my car into Martens and met with Mario, Years ago I sent a letter complimenting the person who sold me the car and also sent a complimentary letter about Mario. I do wish my interactions with other companies was as positive as it is with Martens. All the staff should be proud of their outstanding performances. I rank Mario and others I have spoken with or dealt with at the very highest end of the scale. Back to Mario: He is alwyas patient, helpful, provides all needed info and makes me feel comfortable and at home. Hats off to Martens. Gloria Junge more
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positive courtesy 8/17/2010

I appreciated the quite work area with internet service made freely available. The complimentary beverages were an additional positive courtesy. Thanks. more
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very helpful 8/10/2010

Susan Packett was very helpful in providing me with a service manual. more
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excellent service 8/5/2010

Jose provided excellent service and detailed responses. more
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pleased-and amazed 7/29/2010

i am always so pleased-and amazed at the wonderful customer service at marten's-THANK YOU!!! more
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great and very helpful 7/28/2010

Mario was great and very helpful. I would also like to add that when I came in for my service earlier in the year, my service consultant, whose name I cannot remember, was also great. I did not however, complete a survey on him because of a busy schedule. Please let him know he was greatly appreciated. Sincerely, James Walker more
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wonderful experience 7/20/2010

We had a wonderful experience with Martens, the work was expertly done and communicated and everyone we dealt with was extremely professional and nice. Thank you! more
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lov'in it again 5/13/2010

Great so far. This is my second VW and I'm lov'in it again!! more
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  • Neighborhoods: Friendship Heights, Northwest, Northwest Washington
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